Quack Rentals Privacy Policy

Effective Date: June 30, 2026

1. Introduction

Quack Rentals LLC (“Quack Rentals,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, applicants, website visitors, and others who interact with our business.

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect information when you:

Visit our website.
Submit a rental application.
Request information or services.
Use our online customer portal.
Communicate with us by phone, text message, email, online forms, or our AI powered chat assistant.
Submit documents, photographs, videos, or other information to us.
Use any products or services provided by Quack Rentals.

Our goal is to be transparent about our privacy practices while providing the high level of service our customers expect.

By accessing our website, using our online services, communicating with us, submitting information, applying for a rental, or using our services, you acknowledge that you have read and understand this Privacy Policy.

1.1 Definitions

“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an individual.

“Customer” includes applicants, current customers, former customers, guarantors, and authorized users.

“Website” includes our public website, customer portal, online forms, AI chat, mobile versions, and future online services operated by Quack Rentals.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

Our public website.
Our customer portal.
Rental applications.
Payment forms.
Pickup requests.
Delivery requests.
Service requests.
Warranty requests.
Payment arrangement requests.
Employment applications.
Referral forms.
Complaint and review forms.
AI chat conversations.
Email communications.
Text messages.
Telephone calls.
Documents uploaded through our website or third party forms.
Information provided directly to Quack Rentals employees.

This Privacy Policy also applies to information collected through third party platforms that we use to provide our services, including customer relationship management systems (CRM), secure payment processors, document collection platforms, cloud storage providers, customer communication platforms, and similar business tools.

This Privacy Policy applies only to information collected by or on behalf of Quack Rentals. It does not govern information collected by third party websites, payment processors, advertising platforms, social media services, or other companies operating under their own privacy policies.

3. Information We Collect

The information we collect depends on how you interact with Quack Rentals.

A. Information You Provide

You may voluntarily provide information including, but not limited to:

Full name
Phone numbers
Email addresses
Service address
Billing address
Mailing address
Date of birth
Driver’s license information
Driver’s license photographs
Secondary contact information
Employer information
Rental preferences
Delivery instructions
Payment arrangement requests
Service requests
Pickup requests
Employment applications
Referral information
Warranty requests
Complaint submissions
Customer feedback
Documents uploaded through our website
Photographs
Videos
Other information you choose to provide.

B. Rental Information

During the rental process we may collect and maintain records including:

Rental applications
Rental agreements
Delivery records
Installation records
Pickup records
Service history
Maintenance history
Equipment identification
Equipment condition
Installation photographs
Service photographs
Installation videos
Service videos
Customer communications
Billing history
Collection history

C. Payment Information

Payments are processed through secure third party payment processors that use industry standard encryption and security practices.

We may retain information such as:

Payment status
Payment history
Billing activity
Auto pay status
Payment confirmations
Failed payment attempts
Transaction identifiers
Customer portal payment history

D. Information Submitted Through Forms

Information submitted through our online forms, including Jotform or similar platforms, may become part of your customer record.

Examples include:

Driver’s license photographs
Equipment photographs
Videos of service issues
Rental applications
Delivery requests
Pickup requests
Payment arrangements
Warranty requests
Employment applications
Referral forms
Complaint forms
Customer review forms

Information submitted through these forms may be stored by Quack Rentals, securely transmitted to authorized employees, and entered into our customer relationship management (CRM) system as necessary to provide services, maintain business records, and support customer accounts.

E. Payment Information Submitted Outside the Customer Portal

For your convenience, Quack Rentals may, at your request, accept payment information provided by telephone, text message (SMS or MMS), email, photographs of payment cards, or other communication methods.

These communication methods are not designed for the secure transmission of payment card information and may not be encrypted from end to end. As a result, transmitting payment information through these methods carries risks that are outside Quack Rentals’ reasonable control.

By voluntarily providing your payment card information through these communication methods, you acknowledge that you understand these risks and choose to transmit your information in this manner.

Once Quack Rentals receives your payment information, we use commercially reasonable measures to safeguard it, limit access to authorized personnel, and process payments through secure payment processing systems whenever possible. We do not intentionally retain complete credit card numbers longer than reasonably necessary to process the requested transaction or as otherwise permitted by law.

For the highest level of security, Quack Rentals strongly recommends that customers submit payment information through our secure Customer Portal, where payment information is encrypted and processed by our authorized payment processor.

If you prefer not to provide payment information by telephone, text message, email, or photograph, please contact us and we will assist you with secure payment options.

F. Website Visitor Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Navigation patterns
Referring website
General website interaction information
Cookies and similar technologies

This information helps us operate, secure, improve, and analyze our website and customer experience.

4. How We Collect Information

We collect information in several ways, depending on how you interact with Quack Rentals.

Information You Provide

We collect information that you voluntarily provide when you:

Submit a rental application.
Complete online forms.
Contact us by phone, email, text message, or chat.
Submit documents or photographs.
Request delivery, pickup, service, or warranty assistance.
Apply for employment.
Participate in promotions or referral programs.
Leave reviews or feedback.
Update your customer account.

Information Collected Automatically

When you visit our website or customer portal, certain information may be collected automatically through cookies, analytics tools, server logs, security systems, advertising technologies, and similar technologies.

This may include information about your browser, device, operating system, IP address, pages viewed, navigation patterns, referring websites, session information, and general website activity.

Information Collected From Third Parties

We may receive information from trusted third party service providers that assist us in operating our business, including payment processors, customer communication platforms, advertising partners, analytics providers, customer relationship management systems, fraud prevention services, identity verification services, and other business service providers.

5. How We Use Your Information

We use personal information only for legitimate business purposes, including:

Processing rental applications.
Verifying identity.
Preventing fraud.
Providing rental services.
Scheduling deliveries, service, maintenance, and pickups.
Processing payments.
Managing recurring billing.
Sending invoices and receipts.
Providing customer support.
Responding to questions and service requests.
Improving our website and customer experience.
Measuring advertising effectiveness.
Operating our AI chat assistant.
Maintaining business records.
Protecting company property.
Investigating theft or fraud.
Enforcing rental agreements.
Complying with legal obligations.
Defending legal claims.
Maintaining website security.
Improving our products and services.

We do not sell your personal information to third parties.

6. AI Chat and Automated Communications

Our website may include AI powered or automated chat tools to help answer questions, assist visitors, collect information, and direct inquiries to the appropriate department.

By using our online chat, you acknowledge and agree that:

Chat conversations may be monitored, reviewed, or recorded
AI may make mistakes.
Conversations may be reviewed by authorized Quack Rentals employees.
Chat conversations may be forwarded to the appropriate department.
Chat conversations may be emailed to authorized employees when necessary to respond to your inquiry.
Information collected during chat may be used to complete online forms, including Jotform, Formstack or similar services.
Information collected through chat may be entered into our customer relationship management (CRM) system and retained as part of your customer record.
Chat conversations may be retained as long as reasonably necessary for customer service, fraud prevention, legal compliance, business operations, and recordkeeping.

AI generated responses are intended for general informational purposes only and may occasionally be incomplete, inaccurate, or outdated.

AI conversations may be summarized, categorized, analyzed, or routed automatically to the appropriate employee or department.

AI responses do not create contracts, modify rental agreements, establish pricing, guarantee availability, approve applications, schedule services, or replace communications from Quack Rentals employees.

Official account information, billing information, scheduling, legal notices, and contractual communications will always come directly from authorized Quack Rentals personnel.

Please do not submit Social Security numbers, passwords, banking credentials, or other highly sensitive personal information through our online chat unless specifically requested by an authorized Quack Rentals representative.

Quack Rentals does not intentionally use customer information submitted through our website or chat services to train publicly available artificial intelligence models.

7. Communications

We communicate with customers using phone calls, text messages, email, online chat, and other communication methods.

While Quack Rentals takes commercially reasonable measures to protect communications after they are received, customers understand that communications transmitted through the internet, email, text messaging, cellular networks, or other third party communication systems may not always be secure or encrypted during transmission.

Communications may be used to:

Respond to customer inquiries.
Schedule deliveries and service.
Confirm appointments.
Provide account updates.
Send billing reminders.
Collect past due accounts.
Provide legal notices.
Improve customer service.
Train employees.
Maintain business records.
Protect the safety of our employees.
Prevent fraud.
Resolve disputes.

Certain telephone calls may be monitored or recorded for quality assurance, employee training, customer service, documentation, security, fraud prevention, or employee safety, as permitted by applicable law.

Text messages may include appointment reminders, delivery notifications, billing information, service updates, and other account related communications. Marketing messages may be discontinued by following the opt out instructions provided in those messages. Transactional or legally required communications may still be sent when necessary.

Email communications may include invoices, receipts, scheduling information, rental documents, account updates, legal notices, marketing communications, and customer service responses.

8. Secondary Contact Information

Customers may voluntarily provide the name and contact information of a secondary contact.

By providing this information, you represent that you have permission to share that individual’s contact information with Quack Rentals.

Secondary contacts may be contacted if we are unable to reach the primary customer regarding matters related to the rental account, including:

Delivery scheduling.
Equipment recovery.
Service appointments.
Billing matters.
Collections.
Emergencies.
Other legitimate business purposes related to the customer’s account.

Secondary contact information is used solely in connection with the customer’s rental account. Quack Rentals does not sell secondary contact information or use it for unrelated marketing purposes.

9. Sharing of Information

Quack Rentals does not sell your personal information.

We may share information only when reasonably necessary to operate our business, provide services, comply with legal obligations, protect our rights, or fulfill your requests.

Information may be shared with authorized third parties including:

Payment processors
Customer relationship management (CRM) providers
Customer portal providers
Website hosting providers
Cloud storage providers
Email and SMS service providers
Website security providers
Analytics providers
Advertising platforms
Identity verification providers
Fraud prevention services
AI and customer support platforms
Form processing providers
Shipping, delivery, and scheduling providers
Professional advisors, including attorneys and accountants

These providers may process information only as necessary to provide services on our behalf and are expected to maintain appropriate safeguards for the information they receive.

We may also disclose information when we believe it is reasonably necessary to:

Comply with applicable law.
Respond to subpoenas, court orders, or other legal process.
Cooperate with law enforcement.
Protect the rights, property, or safety of Quack Rentals, our employees, our customers, or others.
Investigate suspected fraud, theft, identity theft, abuse, unauthorized access, or other unlawful activity.
Enforce our rental agreements or other legal rights.

10. Fraud Prevention and Equipment Recovery

Protecting our equipment, customers, and employees is an important part of our business.

If we reasonably believe rental equipment has been stolen, unlawfully retained, obtained through fraud, or is otherwise involved in unlawful activity, we may retain, review, and disclose information as permitted by law.

Information that may be disclosed includes:

Rental agreements.
Customer identification.
Driver’s license information.
Contact information.
Billing history.
Payment records.
Delivery documentation.
Installation photographs.
Service records.
Pickup records.
Communication history.
Other information reasonably necessary to investigate or recover company property.

Nothing in this Privacy Policy limits Quack Rentals’ ability to cooperate with law enforcement or comply with lawful legal requests.

11. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies to improve functionality, enhance security, understand website usage, and measure advertising performance.

These technologies may include:

Cookies.
Pixels.
Tags.
Device identifiers.
Local storage technologies.
Analytics tools.
Conversion tracking.
Advertising technologies.
Future technologies that serve similar purposes.

We currently use technologies such as Google Analytics, Google Tag Manager, Google Ads Conversion Tracking, and Meta advertising tools. We may add, remove, or change analytics or advertising providers in the future without updating this list, provided those technologies are used for substantially similar purposes.

These technologies help us:

Understand how visitors use our website.
Improve website performance.
Measure advertising effectiveness.
Detect fraud and malicious activity.
Improve customer experience.
Secure customer accounts.
Maintain website functionality.

We do not use session replay software that intentionally records visitors’ mouse movements, keystrokes, or recreates complete browsing sessions.

Most web browsers allow you to control or disable cookies. Disabling cookies may affect certain website features or functionality.

12. Customer Portal

Our customer portal is provided as a convenience to customers.

Through the portal, customers may be able to:

View account information.
Update contact information.
Update payment methods.
Download invoices.
Upload documents.
Submit service requests.
Request pickups.
Review certain account activity.

While we strive to keep portal information accurate, some information may be delayed due to system synchronization, maintenance, manual account adjustments, collections activity, payment processing delays, or third party service interruptions.

Official account information is always available directly from Quack Rentals.

Customers agree to:

Provide accurate information.
Protect their login credentials.
Notify us of unauthorized access.
Use the portal only for lawful purposes.
Not interfere with portal operations.
Not attempt unauthorized access to any account.
Not upload malicious software.
Not scrape, copy, or extract website or portal data through automated means.

False or misleading information submitted through the portal may be used in fraud investigations, collections activities, or legal proceedings where permitted by law.

13. Public Reviews and Online Content

Customers may voluntarily publish reviews, comments, photographs, videos, or other content on publicly accessible platforms, including Google, Yelp, Facebook, YouTube, or other review or social media services.

Because these platforms are public, information voluntarily shared there may be viewed by others.

Quack Rentals may publicly respond to reviews or comments to provide factual information, correct inaccuracies, explain company actions, defend our reputation, or respond to statements made about our business.

Responses may include factual information relating to the customer’s interactions with Quack Rentals, provided such responses comply with applicable law and do not disclose information that Quack Rentals is legally prohibited from disclosing.

Quack Rentals does not use customer photographs for advertising or promotional purposes without permission. However, if a customer voluntarily publishes photographs or other content on a public review platform, Quack Rentals may reference or display that publicly available content in connection with responding to the review, consistent with the applicable platform’s terms and applicable law.

14. Website Security

Protecting customer information is a priority.

Quack Rentals uses commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

HTTPS encryption.
Firewalls.
Malware protection.
Website monitoring.
Intrusion detection.
Cloudflare security services.
WordPress security tools.
Secure cloud hosting.
Employee access controls.
Encrypted payment processing.
Secure document storage.
Multi factor authentication where appropriate.
Regular software updates.

Our facilities may also use video surveillance for security, theft prevention, employee safety, customer safety, and protection of company property.

Although we use reasonable security measures, no method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security.

15. Employee Access and Company Devices

Access to customer information is limited to employees who require it to perform their job duties.

Employees are provided company owned devices and systems for business purposes. Customer information, communications, scheduling information, billing records, and other business records may be accessed only during the course of employment and only for legitimate business purposes.

Company issued phones, computers, tablets, and other devices remain the property of Quack Rentals and are recovered when employment ends. Business communications conducted through company owned systems may be retained as part of Quack Rentals’ business records.

Quack Rentals does not permit employees to store customer payment information outside authorized company systems. Credit card information is encrypted and managed through secure third party payment providers.

16. Employment Applicants

Individuals applying for employment may provide personal information including employment history, contact information, references, identification documents, and other information requested during the hiring process.

Employment applications, supporting documentation, interview notes, background information, and related communications may be retained for future employment consideration, legal compliance, business operations, recordkeeping, or defense of legal claims.

Submission of an employment application does not create an employment relationship or guarantee future employment.

17. Data Retention

Quack Rentals retains information for as long as reasonably necessary to operate our business, comply with legal obligations, enforce agreements, prevent fraud, investigate theft, resolve disputes, maintain business records, and protect the rights of Quack Rentals, our customers, and our employees.

Depending on the nature of the information, records may be retained indefinitely where permitted by applicable law.

Records that may be retained include, but are not limited to:

Rental applications.
Employment applications.
Customer communications.
Emails.
Text messages.
Chat conversations.
Driver’s license information.
Service records.
Billing records.
Payment history.
Delivery documentation.
Installation photographs and videos.
Service photographs and videos.
Customer portal activity.
Complaint records.
Warranty requests.
Referral records.
Fraud investigations.
Collections records.
Business correspondence.

Information submitted by individuals who apply for services but do not become customers may also be retained for fraud prevention, recordkeeping, customer service, legal compliance, future business purposes, and defense of legal claims.

18. Litigation Holds and Legal Preservation

If Quack Rentals reasonably believes information may be relevant to pending or anticipated litigation, collections, insurance claims, government investigations, regulatory matters, or other legal proceedings, we may preserve that information until the matter has been fully resolved, regardless of normal retention practices.

19. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

Where required by law, these rights may include the ability to:

Request access to certain personal information.
Request correction of inaccurate information.
Request information regarding how your data is used.
Request certain information regarding disclosures.
Opt out of certain marketing communications.

Quack Rentals may deny requests where permitted by law, including when information must be retained for fraud prevention, legal compliance, accounting, tax obligations, contract enforcement, equipment recovery, litigation, security, or other legitimate business purposes.

Identity verification may be required before processing privacy related requests.

20. Children’s Privacy

Quack Rentals provides services only to individuals who are at least eighteen (18) years of age and legally capable of entering into binding agreements.

Our website and services are not directed toward children under thirteen (13), and we do not knowingly collect personal information from children.

If we become aware that information has been submitted by a child in violation of this policy, we will take reasonable steps to address the situation as required by applicable law.

21. Third Party Websites, Maps, and Social Media

Our website may contain links to third party websites, embedded maps, social media platforms, videos, or other third party services.

These services operate under their own terms and privacy policies.

Quack Rentals is not responsible for the privacy practices, security, availability, or content of third party websites or services.

Your interactions with Google Maps, YouTube, Facebook, or any other third party service are governed by the policies of those providers.

22. Additional Privacy Practices and Website Use

Quack Rentals is committed to protecting the privacy and security of applicants, current customers, former customers, website visitors, and others who interact with our business. Customers are responsible for providing accurate and current contact information and for notifying Quack Rentals of any changes. Before releasing account information, processing certain requests, or making account changes, we may require identity verification using one or more methods to help protect customer information and prevent fraud. Quack Rentals does not sell personal information for monetary compensation. Emails, online forms, chat conversations, and other communications sent to Quack Rentals may be retained indefinitely as part of our business records, subject to applicable law.

Our website and online services may include AI powered features that automatically categorize, summarize, analyze, or route inquiries to the appropriate employee or department. AI generated responses are provided for general informational purposes only and should not be relied upon as legal, financial, tax, accounting, or other professional advice. Nothing on our website, including responses generated by our AI chat assistant, creates an attorney client relationship, financial advisory relationship, or other professional relationship.

To help protect our customers and our business, Quack Rentals reserves the right to monitor, investigate, retain, and disclose information relating to suspected abuse of our website or online services, including fraudulent submissions, unauthorized account access, credential stuffing, automated scraping, spam, bots, malware, denial of service attacks, or other unlawful or unauthorized activity, as permitted by applicable law.

Our website currently does not respond to browser “Do Not Track” signals because no uniform industry standard has been adopted for responding to such requests. Access to customer information is granted only to employees with a legitimate business need and is limited to the minimum access reasonably necessary to perform their assigned job duties.

If Quack Rentals is involved in a merger, acquisition, reorganization, sale of assets, or other business transaction, customer information may be transferred as part of that transaction in accordance with applicable law and subject to the commitments made in this Privacy Policy.

23. Changes to This Privacy Policy

Technology, legal requirements, and our business operations may change over time.

Accordingly, Quack Rentals reserves the right to modify this Privacy Policy at any time.

Any changes become effective when the revised Privacy Policy is posted on our website unless otherwise required by applicable law.

Your continued use of our website, customer portal, online services, or rental services after changes become effective constitutes your acceptance of the updated Privacy Policy.

24. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Quack Rentals LLC

1921 Rigsby Avenue

San Antonio, Texas 78210

Phone: (210) 867-8372

Billing: (210) 867-8374

Business Hours:

Monday through Friday

9:00 AM to 6:00 PM

If you believe information about you is inaccurate or have questions regarding your privacy, please contact us before pursuing formal legal action so we have an opportunity to investigate and resolve your concerns whenever reasonably possible.

Quack Rentals values the trust our customers place in us. We are committed to handling personal information responsibly, using commercially reasonable safeguards, and continuously improving our privacy and security practices as our business, technology, and applicable laws evolve.