Quack Rentals Terms of Service and Rental Appliance Lease Agreement

Important Notice

This Rental Appliance Lease Agreement (“Agreement”) is a legally binding contract between Quack Rentals LLC (“Quack Rentals,” “we,” “our,” or “us”) and the customer (“Customer,” “you,” or “your”).

Please read this Agreement carefully before renting equipment from Quack Rentals. By signing a rental agreement, electronically accepting this Agreement, checking an acceptance box, submitting an online application, accepting delivery of equipment, making a payment, or otherwise using Quack Rentals’ products or services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement, our Privacy Policy, and any other policies or documents incorporated by reference.

If you do not agree to these Terms, do not rent or use Quack Rentals equipment or services.

Last Updated: June 30, 2026

1. Definitions

For purposes of this Agreement:

Agreement means this Rental Appliance Lease Agreement, together with any policies or documents incorporated by reference.

Equipment means any washer, dryer, accessories, replacement equipment, components, or other property provided by Quack Rentals.

Customer includes the applicant, account holder, authorized user, guarantor, landlord (when applicable), and any person accepting delivery or using the rented equipment.

Secondary Contact means any individual whose contact information is voluntarily provided by the Customer in connection with the rental account.

Website includes the Quack Rentals website, customer portal, AI chat assistant, online forms, mobile versions, and any future online services operated by Quack Rentals.

Headings are provided solely for convenience and shall not affect interpretation of this Agreement.

2. Equipment Ownership

All equipment rented or leased from Quack Rentals remains the sole and exclusive property of Quack Rentals at all times.

The Customer receives only a temporary right to possess and use the equipment in accordance with this Agreement.

The Customer acquires no ownership interest, equity, lien, security interest, or other property rights in the equipment regardless of the length of the rental period or the amount of rental payments made.

Equipment may not be sold, transferred, pledged, loaned, abandoned, subleased, or otherwise disposed of without the prior written consent of Quack Rentals.

The Customer agrees to promptly notify Quack Rentals if the Equipment becomes damaged, stolen, seized, destroyed, relocated, or becomes subject to any legal claim by another person or entity.

3. Rental Payments

3.1 Current Rental Rates

Washer and Dryer Set

Rental Rate: $59.99

Service Fee: $1.64

Subtotal: $61.63

Current Monthly Total with Tax: $66.71

Washer or Dryer Only

Rental Rate: $29.99

Service Fee: $0.82

Subtotal: $30.81

Current Monthly Total with Tax: $33.35

Applicable taxes are subject to change.

Quack Rentals reserves the right to modify rental rates, service fees, promotional pricing, optional services, and pricing for future rentals as permitted by applicable law. Existing agreements will continue under the pricing applicable to that agreement unless otherwise agreed or permitted by law.

3.2 Minimum Rental Term

The minimum rental period is three (3) months.

Following completion of the initial rental term, this Agreement automatically continues on a month-to-month basis until properly terminated in accordance with this Agreement.

3.3 Monthly Payments

Rental payments are due monthly and are automatically charged to the payment method authorized by the Customer.

Payments are generally due on the monthly anniversary of the delivery date.

If a payment date falls on a date that does not exist during a subsequent month, payment will be processed on the final calendar day of that month.

If the payment date falls on a weekend, holiday, or other non-banking day, payment may be processed on the preceding or following business day depending upon banking system requirements.

3.4 Payment Authorization

By entering into this Agreement, the Customer authorizes Quack Rentals to charge all amounts due under this Agreement to the payment method maintained on the account.

This authorization includes:

Monthly rental payments.
Service fees.
Late fees.
Reconnection fees.
Appointment fees.
Collection costs.
Chargeback fees.
Replacement costs.
Damage charges.
Taxes.
Other amounts authorized under this Agreement.

This authorization remains effective until all obligations owed to Quack Rentals have been fully satisfied.

3.5 Automatic Payment Attempts

The Customer authorizes Quack Rentals to make multiple payment attempts using any authorized payment method maintained on the account until all outstanding amounts have been paid.

The Customer is responsible for maintaining valid payment information and ensuring sufficient funds are available.

Quack Rentals is not responsible for overdraft fees, declined transaction fees, or other charges imposed by financial institutions.

3.6 Payment Information

Customers are responsible for promptly updating expired payment methods through the Customer Portal or by contacting Quack Rentals.

Failure to maintain valid payment information does not relieve the Customer of payment obligations under this Agreement.

3.7 Due Date Changes

Requests to permanently change a monthly due date may be approved at Quack Rentals’ discretion.

Any prorated amount necessary to transition between billing dates shall become immediately due before the new due date becomes effective.

Approval of one due date change does not guarantee approval of future requests.

3.8 No Proration

Rental charges are not prorated.

If Equipment is returned before the end of a billing period, no refund or credit shall be issued for unused rental days unless required by applicable law.

3.9 Fees, Charges, and Payment Allocation

In addition to monthly rental payments, the Customer agrees to pay all fees, service charges, taxes, collection costs, replacement costs, damages, administrative fees, and other amounts authorized under this Agreement.

All fees and charges incurred under this Agreement shall be considered additional rental charges and shall become immediately due when assessed, to the extent permitted by applicable law.

Quack Rentals may apply any payment received to outstanding fees, service charges, taxes, collection costs, damages, replacement costs, past due rental payments, or any other amounts owed in any order determined appropriate by Quack Rentals and permitted by applicable law.

Unless otherwise required by law, Quack Rentals reserves the right to establish, modify, or discontinue optional service fees, administrative fees, promotional pricing, and optional services for future transactions.

3.10 Electronic Acceptance

Electronic signatures, online acceptance, checking an acceptance box, replying electronically, accepting delivery of Equipment, making payment, or otherwise electronically acknowledging this Agreement shall have the same legal effect as a handwritten signature to the fullest extent permitted by applicable law.

No verbal statement made by any employee, contractor, or representative of Quack Rentals shall modify this Agreement unless confirmed in writing by an authorized representative of Quack Rentals.

4. Late Payments, Default, Collections, and Fees

Timely payment is an essential condition of this Agreement. If your account becomes past due, Quack Rentals may exercise any rights or remedies available under this Agreement or applicable law.

4.1 Late Fee

A late fee of $10.00 will be added to your account when your payment is three (3) days past due.

4.2 Extended Late Fee

An additional $10.00 late fee will be added when your payment becomes ten (10) days past due.

Late fees continue to accrue each month that an account remains delinquent. For example, an account that remains unpaid for two billing cycles may incur multiple monthly late fees in accordance with this Agreement.

4.3 Missed Payment Arrangements

If Quack Rentals agrees to a payment arrangement and you fail to make any payment as agreed:

The payment arrangement may be cancelled.
Previously waived late fees may be reinstated.
Collection activity may resume immediately.
Additional fees authorized under this Agreement may be assessed.

Payment arrangements are a courtesy and do not modify the terms of this Agreement unless confirmed in writing by Quack Rentals.

4.4 Remote Disable

If your account becomes past due, Quack Rentals may remotely disable the rented equipment without prior notice, where permitted by law.

Once the outstanding balance and all applicable fees have been paid, your account will be scheduled for reconnection based on technician and scheduling availability.

A $35.00 reconnection fee will apply.

Payment does not guarantee immediate reconnection.

Quack Rentals reserves the right to terminate the rental agreement instead of reconnecting the equipment.

4.5 Multiple Payment Attempts

Quack Rentals may make multiple automated payment attempts using any authorized payment method on file until the account becomes current.

4.6 Repossession Trip Fee

If Quack Rentals must travel to your residence to recover equipment because of nonpayment, broken payment arrangements, lack of communication, refusal to schedule pickup, or other default under this Agreement, a $20.00 repossession trip fee may be assessed.

This fee applies regardless of whether equipment is ultimately recovered during that visit.

4.7 Account Default

An account that remains unpaid for ninety (90) days shall be considered in default.

Upon default, Quack Rentals may, where permitted by law:

Terminate this Agreement.
Recover rented equipment.
Charge replacement costs.
Charge unpaid rental payments.
Charge applicable fees.
Refer the account to collections.
Report suspected theft or unlawful retention to law enforcement.
Pursue any other legal remedies available.

Replacement cost for equipment currently equals $500.00 per unit, unless otherwise specified in writing.

4.8 Chargebacks

Customers agree not to dispute valid charges through their financial institution without first contacting Quack Rentals to attempt resolution.

Any chargeback determined to involve a valid transaction may result in:

A $60.00 chargeback fee.
Immediate suspension or termination of service.
Immediate scheduling of equipment recovery.
Collection activity.

4.9 Payment Allocation

Unless otherwise required by law, Quack Rentals may apply payments received in any order determined appropriate, including:

Fees.
Collection costs.
Taxes.
Service charges.
Past due rent.
Current rent.
Damage charges.
Replacement costs.
Other outstanding obligations.

4.10 Former Customers and Secondary Contacts

Former customers and secondary contacts connected to accounts with unpaid balances may be restricted from opening new rental accounts until outstanding obligations have been satisfied.

Payments received from former customers or associated secondary contacts may be applied toward outstanding balances in accordance with this Agreement.

5. Appointments, Deliveries, and Customer Responsibilities

5.1 Appointment Availability

Appointment dates and times are estimates and may change due to weather, traffic, staffing, emergencies, inventory availability, equipment issues, customer delays, or other operational circumstances.

Quack Rentals will make commercially reasonable efforts to notify customers of significant scheduling changes.

5.2 Missed Appointments

Customers must cancel or reschedule appointments at least twelve (12) business hours before the scheduled appointment.

Failure to do so may result in a $35.00 missed appointment fee.

Drivers may wait up to fifteen (15) minutes at their discretion before considering the appointment missed.

5.3 Access to Equipment

Customers agree to provide safe and reasonable access for:

Deliveries.
Maintenance.
Equipment exchanges.
Inspections.
Repairs.
Equipment recovery.
Final pickup.

Failure to provide access may result in additional fees, delayed service, or termination of this Agreement.

5.4 Vacating the Property

Customers must notify Quack Rentals at least three (3) days before moving from the service address.

Failure to schedule timely pickup may result in an urgent scheduling fee and additional rental charges until equipment is recovered.

Equipment may never be abandoned.

5.5 Equipment Relocation

Equipment shall remain in its original installed location unless Quack Rentals provides prior written authorization.

Unauthorized relocation may result in service refusal, additional fees, equipment damage charges, or termination of this Agreement.

5.6 Customer Responsibility for Equipment

The Customer is responsible for protecting the equipment from loss, theft, misuse, abuse, neglect, unauthorized relocation, vandalism, and damage while it remains in the Customer’s possession.

If equipment cannot be located or returned after reasonable recovery efforts, replacement costs, unpaid rental charges, late fees, collection costs, and other authorized charges may be assessed.

Quack Rentals reserves the right to pursue all remedies available under applicable law, including reporting suspected theft or unlawful retention of its property to law enforcement.

5.7 Right to Refuse, Suspend, or Terminate Service

Quack Rentals reserves the right to refuse, suspend, or terminate service where permitted by applicable law, including but not limited to nonpayment, fraud, unsafe conditions, abusive or threatening behavior, misuse of equipment, violations of this Agreement, inability to safely service equipment, or other legitimate business reasons.

6. Equipment Care, Damage, and Customer Responsibilities

6.1 General Responsibility

From the time equipment is delivered until it is returned to Quack Rentals, the Customer is responsible for exercising reasonable care in the use, operation, and protection of the equipment.

The Customer agrees to use the equipment only as intended by the manufacturer and in accordance with all operating instructions provided by Quack Rentals.

6.2 Proper Use

Equipment is intended solely for normal residential household laundry.

Customers agree not to:

Overload the washer or dryer.
Wash or dry items exceeding the manufacturer’s recommended capacity.
Wash items containing excessive grease, oils, gasoline, solvents, chemicals, paint, concrete, excessive dirt, or other hazardous substances.
Wash items likely to damage the equipment.
Modify, alter, repair, dismantle, or tamper with the equipment.
Use extension cords, adapters, or unapproved electrical connections.
Operate equipment in an unsafe manner.

Damage resulting from improper use shall be the Customer’s responsibility.

6.3 Overloading

Customers shall not overload the washer or dryer with heavy or oversized items including, but not limited to:

Large rugs
Rubber backed mats
Weighted blankets
Oversized comforters
Pet bedding
Excessive towels
Items exceeding the equipment’s rated capacity

Damage caused by overloading, imbalance, excessive vibration, or misuse shall be charged to the Customer.

6.4 Water Connections and Hookups

Only Quack Rentals personnel or individuals specifically authorized by Quack Rentals may disconnect, reconnect, install, relocate, or modify water hoses, drain hoses, electrical connections, dryer vents, or other equipment connections.

Customers may unplug equipment only during an emergency involving smoke, fire, electrical concerns, flooding, water leaks, burning odors, or other immediate safety hazards.

Customers must notify Quack Rentals as soon as reasonably possible following any emergency.

The Customer is responsible for any damage resulting from unauthorized modifications to hookups or connections.

6.5 Dryer Vent Safety

As a courtesy, Quack Rentals may inspect or clean an accessible dryer vent during delivery or service.

Quack Rentals does not guarantee that any dryer vent is free from blockages, defects, disconnections, animal nests, hidden damage, or other conditions beyond our reasonable control.

Customers are responsible for maintaining a safe, code compliant, and properly functioning dryer exhaust system.

If restricted airflow, overheating, excessive drying times, smoke, burning odors, or suspected vent blockage occurs, the dryer must be discontinued immediately until the condition has been corrected.

Quack Rentals shall not be responsible for damaged vent ducts, inaccessible vent systems, blocked vents, or tools that become lodged in damaged vent systems while attempting reasonable cleaning.

6.6 Insurance

The Customer agrees to maintain renter’s insurance or homeowner’s insurance throughout the rental period.

Such insurance should provide coverage for losses including, where applicable:

Water damage
Fire
Electrical damage
Damage to personal property
Damage to neighboring units
Liability arising from use of the equipment

Failure to maintain insurance does not relieve the Customer of financial responsibility for damages.

Failure by Quack Rentals to request proof of insurance shall not constitute a waiver of this requirement

Proof of insurance may be requested by Quack Rentals at any time during the rental period.

6.7 Property Damage

The Customer is responsible for ensuring that flooring, utility connections, electrical service, plumbing, ventilation, cabinetry, and surrounding property are suitable for installation and operation of the equipment.

Because washers and dryers may weigh several hundred pounds during operation, Quack Rentals shall not be responsible for scratches, dents, cracked tile, damaged flooring, weakened subfloors, cosmetic damage, or similar conditions resulting from normal delivery, installation, movement, or operation where proper structural support was not present.

6.8 Clothing and Personal Property

Quack Rentals shall not be responsible for damage to clothing, linens, bedding, rugs, shoes, electronics, or other personal property placed inside the equipment.

Customers remain responsible for checking pockets and removing foreign objects before operating the equipment.

6.9 Flooding and Emergencies

If equipment begins leaking, flooding, smoking, producing unusual odors, or otherwise appears unsafe, the Customer agrees to:

Stop using the equipment immediately.
Shut off the water supply if safe to do so.
Disconnect electrical power if necessary for safety.
Take reasonable steps to minimize additional damage.
Notify Quack Rentals promptly.

6.10 Sanitary Conditions

For the safety of customers and employees, Quack Rentals reserves the right to refuse delivery, service, maintenance, or equipment retrieval if a property presents unsafe or unsanitary conditions.

Examples include, but are not limited to:

Roaches
Rodents
Fleas
Bed bugs
Animal feces
Human waste
Biohazards
Strong hazardous odors
Hoarding conditions
Unsafe structural conditions
Aggressive animals
Any condition that creates an unreasonable health or safety risk

Customers remain responsible for all obligations under this Agreement until equipment can be safely serviced or recovered.

6.11 Respectful Conduct

Quack Rentals is committed to maintaining a safe and respectful workplace.

Customers agree to treat Quack Rentals employees, contractors, and representatives with courtesy and respect.

Threats, harassment, discrimination, intimidation, abusive language, physical aggression, or other inappropriate conduct may result in immediate suspension or termination of service, retrieval of equipment, cancellation of future appointments, or refusal of future service where permitted by applicable law.

7. Commercial Use, Landlords, and Special Circumstances

7.1 Residential Use Only

Equipment is intended solely for normal residential household use.

Commercial, business, institutional, or high volume use is strictly prohibited.

Prohibited uses include, but are not limited to:

Daycare facilities
Pet grooming businesses
Hair salons
Barber shops
Nail salons
Medical offices
Assisted living facilities
Group homes
Hotels
Short term rentals
Vacation rentals
Airbnb properties
VRBO properties
Apartment laundry facilities
Churches
Schools
Laundromats
Any location where equipment is regularly used by multiple unrelated individuals

Unauthorized commercial use may result in immediate termination of this Agreement.

7.2 Landlord Accounts

Where a landlord is the account holder, the landlord remains fully responsible for all obligations under this Agreement regardless of tenant occupancy.

Tenants are not parties to this Agreement unless separately approved by Quack Rentals.

The landlord remains responsible for:

Rental payments
Late fees
Damage
Equipment recovery
Replacement costs
Compliance with this Agreement

Changes in tenancy do not terminate the landlord’s obligations.

7.3 Service Area

Quack Rentals provides service in selected areas of Texas.

Available equipment, pricing, promotions, delivery schedules, appointment availability, travel times, and optional services may vary depending on location, staffing, inventory, travel distance, weather, road conditions, and other operational factors.

Quack Rentals reserves the right to modify, expand, reduce, or discontinue service in any geographic area at its discretion, subject to existing contractual obligations and applicable law.

Service availability is not guaranteed in every location and may change without prior notice.

8. General Legal Provisions

8.1 Force Majeure

Quack Rentals shall not be liable for any delay, interruption, or failure to perform its obligations under this Agreement when such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, flooding, hurricanes, tornadoes, fire, natural disasters, power outages, internet outages, utility failures, labor shortages, vehicle breakdowns, supply chain disruptions, governmental actions, pandemics, cyber incidents, acts of terrorism, civil disturbances, or other unforeseen events.

During such events, Quack Rentals may delay, reschedule, suspend, or modify deliveries, service appointments, maintenance, equipment exchanges, pickups, or other obligations until normal operations can reasonably resume.

8.2 Electronic Communications and Signatures

The Customer agrees that electronic communications between the Customer and Quack Rentals satisfy any legal requirement that communications be in writing, to the fullest extent permitted by law.

Electronic acceptance of this Agreement, including electronic signatures, checking an online acceptance box, replying by email or text message, accepting delivery of equipment, submitting an online application, or otherwise electronically acknowledging this Agreement, shall have the same legal effect as a handwritten signature.

8.3 No Oral Modifications

No verbal statement, promise, representation, estimate, or assurance made by any Quack Rentals employee, contractor, delivery technician, customer service representative, AI chat assistant, or other representative shall modify this Agreement unless confirmed in writing by an authorized representative of Quack Rentals.

Customers should not rely upon verbal statements that conflict with this written Agreement.

8.4 Assignment

Quack Rentals may assign, transfer, or delegate its rights or obligations under this Agreement in connection with a merger, acquisition, sale of assets, financing transaction, corporate restructuring, or other business reorganization.

The Customer may not assign or transfer this Agreement without the prior written consent of Quack Rentals.

8.5 Texas Service Area and Intended Use

Quack Rentals is a Texas company that provides washer and dryer rental services exclusively within designated service areas in the State of Texas. Our website, customer portal, AI chat, rental agreements, policies, and business practices are intended for customers located within our Texas service area and are designed in accordance with applicable Texas and United States laws.

Because this website is accessible through the internet, visitors from outside Texas or the United States may view its content. Quack Rentals does not intentionally advertise, solicit, or offer rental services to individuals located outside its Texas service area. Laws governing contracts, privacy, consumer protection, and website use vary by jurisdiction. Accordingly, portions of this website, these Terms, or our Privacy Policy may not apply or be appropriate outside the State of Texas.

If you are not a current or prospective customer seeking rental services within Quack Rentals’ Texas service area, your use of this website is at your own discretion and should not be interpreted as an offer to provide services outside our authorized service area.

8.6 Arbitration, Class Action Waiver, Governing Law, and Venue

This Agreement, together with any disputes arising from or relating to the rental of equipment, use of the Quack Rentals website, customer portal, AI chat, products, or services, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

To the fullest extent permitted by applicable law, you and Quack Rentals agree that any dispute, claim, or controversy arising out of or relating to this Agreement shall first be addressed through good faith discussions in an effort to resolve the matter informally.

If the dispute cannot be resolved within thirty (30) days after written notice is provided by either party, either party may pursue any remedies available under applicable law, including binding arbitration if mutually agreed upon by the parties or otherwise permitted by law.

Unless otherwise required by applicable law, any legal action relating to this Agreement shall be brought in a court of competent jurisdiction located in Bexar County, Texas. However, Quack Rentals reserves the right, at its sole discretion, to bring legal action in another county within the State of Texas where the Customer resides, where the rented equipment is located, where services were provided, or where the events giving rise to the claim occurred.

To the fullest extent permitted by law, all claims shall be brought solely on an individual basis and not as part of any class action, collective action, representative action, consolidated action, or private attorney general action, except where prohibited by applicable law.

Nothing in this section limits Quack Rentals’ right to recover possession of its equipment, pursue collection of unpaid amounts, report suspected theft or fraud to law enforcement, seek temporary or permanent injunctive relief, or exercise any other remedy available under applicable law.

8.7 No Waiver

Failure by Quack Rentals to enforce any provision of this Agreement at any time shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

Any waiver must be in writing and signed by an authorized representative of Quack Rentals.

8.8 Severability

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

The invalid provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent whenever reasonably possible.

8.9 Entire Agreement

This Agreement, together with Quack Rentals’ Privacy Policy, Website Terms of Use, and any documents expressly incorporated by reference, constitutes the complete and exclusive agreement between Quack Rentals and the Customer regarding the rental of equipment.

This Agreement supersedes all prior oral or written discussions, negotiations, advertisements, understandings, or agreements relating to the subject matter herein.

8.10 Survival Agreement

Any provisions of this Agreement that by their nature should survive termination, including payment obligations, ownership rights, indemnification, limitation of liability, dispute resolution, confidentiality, collections, and equipment recovery, shall survive termination of this Agreement.

9. Modifications to this Agreement

Quack Rentals may modify this Agreement from time to time as permitted by applicable law.

Material changes will become effective after notice is provided through one or more reasonable methods, including email, the Customer Portal, billing notices, or posting on the Quack Rentals website.

Continued possession or use of Quack Rentals equipment after such notice constitutes acceptance of the revised Agreement, except where prohibited by applicable law.

10. Contact Information

Questions regarding this Agreement may be directed to:

Quack Rentals LLC

1921 Rigsby Avenue

San Antonio, Texas 78210

Main Office: (210) 867-8372

Billing Department: (210) 867-8374

Website: www.rentwasherdryersanantonio.com

Acceptance of These Terms

By accessing or using the Quack Rentals website, customer portal, AI chat, online forms, or any other online services, you acknowledge that you have had the opportunity to review these Terms of Service and agree to be bound by them to the extent permitted by applicable law.

If you submit an application, create an account, make a payment, accept delivery of rental equipment, or otherwise enter into a rental relationship with Quack Rentals, you also agree to be bound by the terms of this Rental Appliance Lease Agreement, our Privacy Policy, and any other policies or documents incorporated by reference.

If you do not agree to these Terms, please discontinue use of our website and online services and do not rent equipment from Quack Rentals.