Terms of Service

Terms of Service and Rental Appliance Lease Agreement

Equipment Ownership: The customer acknowledges and agrees that all equipment rented or leased from Quack Rentals is the sole and exclusive property of Quack Rentals. The customer has no equity, ownership interest, or possessory interest in the equipment at any time.

Rental Payments:

• Washer & Dryer Set
  $59.99 + $1.64 service fee = $61.63
  Total with tax: $66.71/month
• Washer or Dryer Only
  $29.99 + $0.82 service fee = $30.81
  Total with tax: $33.35/month

Minimum Rental Term and Cancellation: You are required to rent the machines for a minimum period of 3 months. After the initial 3-month term, the rental will continue on a month-to-month basis until you choose to cancel the service.

Monthly Payment: The monthly payment will be automatically deducted from the customer’s credit card every month. Special programs such as a NEW set program may be offered with different fees. The customer will be informed of the specific terms and fees in the contract for the special promotional program.

Payment Authorization: The customer authorizes Quack Rentals to process the credit card on file for monthly payments through auto-pay.

Recurring Payments: Subsequent payments are due on the same date of delivery every month. If the delivery date falls on the 30th or 31st of a month, and the subsequent month has fewer days, the payment will be withdrawn on the last day of the month. If the payment date falls on a Sunday or holiday, the payment will be withdrawn on the preceding or following business day, depending on the customer’s bank.

Pro-Rate Policy: Quack Rentals does not prorate rental fees. If the customer chooses to have their machines picked up before the end of the billing cycle, no refund will be made for prorated days. The customer is responsible for the full rental fee for the entire billing cycle, regardless of the return date of the equipment.

Authorization for Automatic Payment Attempts: By using our services and entering into an agreement with Quack Rentals, you authorize us to make automatic payment attempts using the credit card information provided.

Customer Responsibility: It is the customer’s responsibility to ensure that the credit card on file is valid and has sufficient funds to cover the outstanding payment. If there are any changes to the credit card information, it is the customer’s obligation to update the details promptly. You can do this via our customer portal or by contacting us via phone.

Bank Overdraft Fees and Due Date Changes: Quack Rentals is not responsible for bank overdraft fees. In certain circumstances, the due date may be changed, but this is not guaranteed.

Late Payment and Automatic Credit Card Processing: In the event of a late payment, Quack Rentals will attempt to automatically process the outstanding amount using the credit card on file.

Late Fees and Collection Actions: Late payment fees and additional collection actions may be applied in accordance with the terms outlined in the rental agreement and applicable laws. If a past-due payment arrangement is declined, an additional fee of $10 will be applied to the outstanding balance. If a customer falls significantly behind on payments, a payment plan may be created at Quack Rentals’ discretion. If payment arrangements are made but the customer misses the arrangement date, all past late fees, including the $1 per day fee, will be added to the account balance.

Former Past Due Customers and Secondary Contacts: If you are a former customer of Quack Rentals or an additional contact under an account associated with the same address, and your account was terminated due to non-payment, please be advised that re-enrollment under these circumstances will result in the non-delivery of any machines. Furthermore, any funds paid will be applied towards  the outstanding balance, and no refunds will be issued. Consequently, we strongly advise against re-registering under these conditions.

Additional Appointment and Transportation Fees:

• Delivery and Transportation Fees: A one-time $20 delivery fee will be applied when scheduling a delivery with Quack Rentals. Occasionally, promotions may waive this fee. If delivery is requested outside a promotional period, the delivery fee is a non-recurring charge.
• Missed Appointment Fee: If unable to make the appointment, notify us at least 8 business hours in advance to avoid a $35 missed appointment fee. Our drivers will wait for a maximum of 15 minutes at their discretion.
• Repossession Attempt and Trip Fee: If a repossession attempt is made, but a payment is subsequently made by the customer, a $20 trip fee will be applied to the customer’s past-due balance.

Customer’s Responsibility:

• Access for Equipment Retrieval: In the event that a customer’s account becomes 15 days past due, the customer agrees to provide access to Quack Rentals for the purpose of picking up the equipment owned by Quack Rentals. Failure to grant access may result in further actions to recover the equipment.
• Equipment Relocation: The customer agrees not to remove or relocate any equipment from its original delivery location without written authorization from Quack Rentals.
• Customer’s Responsibility for Equipment: After installation, the customer is responsible for the equipment. If equipment goes missing, the customer has fourteen days to discover and return the equipment. After 30 days, the customer is responsible for payment of $500 per unit for the equipment, including all unpaid rents due. This amount will be charged to the customer’s credit card and/or sent to a collections agency.
• Reporting Missing Equipment: In the event of missing equipment and unsuccessful collection attempts, Quack Rentals will report the equipment as stolen to the authorities, press charges, and/or send the matter to a collections agency.
• Access to Equipment: In the event that the customer falls behind on rental payments, the customer agrees to provide access to their apartment/home to retrieve the rented equipment.
• Customer Obligation Upon Vacating: Schedule your pick-up appointment with Quack Rentals at least 3 days in advance. Failure to provide the minimum notice will incur a $35 fee for urgent arrangements.
• Collection of Associated References: 
  

  During the sign-up process, you will provide secondary contact information of people who personally know you. This information is collected to ensure we have an alternative means of contacting you if necessary. By providing their information, you acknowledge that you have requested permission from these individuals, and they understand that if we are unable to contact you for any reason, we may contact them.

  Your secondary contact will be tied to your account from here on out. If your payment becomes past due or is under collections, your secondary contact will not be able to rent from us in the future. You give us permission to discuss the financial standing of your account with your secondary contact.

  If a machine becomes severely past due, we reserve the right to report it as stolen to our local police department or send the matter to creditors. Please be assured that your secondary contact’s information will be used solely for this purpose and handled with confidentiality. By using this site and providing us with their information, you understand and give us permission to openly contact your secondary contact via phone or email to discuss such matters.

Quack Rentals Responsibility:

• Equipment Maintenance: Quack Rentals agrees to keep the equipment in satisfactory working order. The customer agrees to allow reasonable access to the equipment for repairs and maintenance. Quack Rentals agrees to repair or replace the equipment if it is not working properly due to normal equipment usage.
• Swaps and Maintenance: Quack Rentals offers complimentary swaps and maintenance. A rescheduling fee of $35 will be charged for missed appointments without a 12-hour advance notice. Quack Rentals will not swap out machines for any customer that has an outstanding balance.
• Protection of Personal Information and Communication: Quack Rentals maintains a strict policy of confidentiality and will not share your personal information with any third parties outside of Quack Rentals or its staff.

Quack Rentals Customer Policy:

• Minimum Age Requirement: The account holder must be at least 18 years of age. A friend or family member representing the account holder must also be at least 18 years of age.
• Right to Refuse Service: Quack Rentals reserves the right to retrieve its equipment and cease doing business with any customer without notice for any reason.
• Sanitary Conditions: Quack Rentals reserves the right to refuse installation or servicing of equipment in homes that do not meet acceptable sanitary standards. Conditions deemed unacceptable include excessive dirtiness that impedes navigation, the presence of pests such as roaches or mice, animal feces, or strong foul odors. Ensuring a clean and safe environment is necessary for the installation and maintenance of our equipment.
• Respect and Conduct: At Quack Rentals, we prioritize a respectful and courteous environment for both our customers and employees. We expect our customers to treat our employees with kindness and respect. In return, our employees are committed to providing the same level of respect to our customers. Any form of discriminatory behavior or the use of abusive language towards our employees is strictly prohibited. Such actions will lead to the immediate termination of your lease and the retrieval of the equipment. If you refuse to allow us to retrieve the equipment, a fee of $500 per unit will be applied.

Liabilities and Responsibility:

• Hold Harmless Agreement: The customer agrees to hold Quack Rentals harmless from all claims, liabilities, or legal actions involving the use of this equipment. Quack Rentals is not responsible for any damage caused by the equipment to the house, apartment, townhouse, or any neighboring property.
• Physical Harm or Bodily Injury: Quack Rentals shall not be liable for any physical harm or bodily injury involving the equipment.
• Insurance Responsibility: The customer is responsible for having rental or homeowner’s insurance that covers any damage from the machine, such as flood, fire, or damage to personal items. If you live in an apartment, your insurance should be sufficient to cover neighboring items.
• Clearance and Responsibility During Delivery and Setup: The customer must provide sufficient clearance for washers and dryers during delivery and removal. This includes 18″ of space on each side of the machine. Quack Rentals is not responsible for any damage to walls or items in surrounding areas if adequate clearance is not provided.
  
   

   
• Supervision During Operation: The customer acknowledges that the machines should never be left unattended during operation. It is the customer’s responsibility to be home and aware of the machines when they are in use. Quack Rentals is not liable for any damage or incidents that occur due to unattended operation.
• Flood Prevention and Mitigation: In the event of flooding or water leakage, the customer agrees to turn off the machines at the hook-up and immediately clean up the water to prevent damage.
• Care and Responsibility for Personal Items: The customer acknowledges that Quack Rentals is not responsible for any damage to clothing or any other items placed in the washing machine.
• Weight and Floor Protection: The customer acknowledges that the machines can be heavy, weighing up to 180 pounds without water. It is the customer’s responsibility to ensure that their floor can withstand the weight of the machines. Depending on the installation location, it is not always possible to use dollies, and many times the machines need to be pushed into place. Quack Rentals is not responsible for any damage that may occur during this process.
• Proper Machine Usage: Damages resulting from misuse are not covered. You will be held responsible for the cost of the machine if such damages occur.

Entire Agreement and Amendments: This agreement constitutes the entire understanding between the parties and supersedes any prior agreements. Quack Rentals reserves the right to occasionally modify its terms and conditions. If there are any changes to the terms of service, we will notify you by email to the email address listed in your account. Please ensure that emails from Quack Rentals are not marked as spam and add us as a contact to ensure you receive all notifications. Any proposed changes to the agreement require written notice by each party to be considered legally binding. Please also review our Privacy Policy to understand how we handle your personal information and our Customer Portal Agreement for additional terms related to the use of our online services.