Quack Rentals Privacy Policy
Effective Date: Nov 19 2025
Quack Rentals (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with our website, customer forms, customer portal, communication systems, and rental services.
By accessing our website, applying for a rental, communicating with us, or using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect information directly from customers, automatically through our systems, and through secure third-party service providers.
1.1 Personal Identification Information
• Full name
• Phone number
• Email address
• Service and billing address
• Date of birth
• Secondary contact information
• Driver’s license number
• Driver’s license images (full photo and text extraction)
Driver’s license images are retained for identity verification, fraud prevention, and theft reporting.
1.2 Payment and Financial Information
We do not store full credit card numbers.
We collect:
• Encrypted payment tokens
• Payment history
• Auto-pay status
• Billing activity
• Attempts, declines, confirmations
• Portal payment logs
• Communication records for billing (email/SMS activity)
Payment processing is handled by secure third-party processors that encrypt all financial information and comply with PCI standards.
1.3 Rental and Service Information
• Delivery details
• Installation photos and videos
• Service visit documentation
• Maintenance records
• Equipment condition photos
• Pickup and return records
• Customer service notes
• Past-due balance and collection status
Delivery drivers may take photos or videos of installation areas. While we aim to capture only equipment and hookups, other surrounding items may appear.
1.4 Information Provided via SMS, MMS, or Email
Customers may send:
• Driver’s license photos
• Home images
• Video of machine issues
• Hookup area photos
SMS/MMS is not always encrypted. Once received, all data is stored securely.
1.5 Automatically Collected Technical Information
We may collect:
• IP address
• Browser/device type
• Pages viewed
• Click behavior
• Portal activity
• Email open and click data
• SMS delivery and interaction data
• Cookies and tracking data
This helps secure accounts, prevent fraud, and improve performance.
2. Third-Party Services and Integrated Tools
We use secure third-party services for:
• Website hosting and security
• Form submission and document uploads
• Customer portal access
• Payment processing
• Email delivery
• SMS communications
• Cloud storage
• CRM operations
• Automated support
• Analytics and advertising tracking
For competitive and security reasons, we do not publicly disclose the names of our software tools. All providers follow strong security standards and process data only on our behalf.
3. How We Use Your Information
We use information to:
• Create and manage rental accounts
• Process payments and recurring billing
• Schedule deliveries, service, and pickups
• Send billing reminders and legal notices
• Verify identity and prevent fraud
• Report stolen equipment
• Provide customer support
• Protect our equipment
• Improve website and service quality
• Comply with legal and operational requirements
4. Text Message & Email Communications
4.1 SMS Communications
We send SMS for billing reminders, service updates, scheduling, and important account messages.
Reply STOP to unsubscribe from marketing or general alerts.
If messages continue, it may be due to multiple contact lists — please contact us directly.
4.2 Email Communications
We send emails for:
• Billing notices
• Receipts and invoices
• Service communications
• Legal updates
• Marketing campaigns
Marketing emails can be unsubscribed from anytime.
Billing and account emails cannot be opted out of.
5. Sharing of Information
We share information only as necessary for operations, including with:
5.1 Authorized Service Providers
• Customer management systems
• Form processing platforms
• Payment processors
• Customer portal systems
• Email and SMS delivery platforms
• Website security services
• Analytics and advertising tools
• Cloud storage systems
• Automated support systems
5.2 Employees and Delivery Personnel
Access is limited to essential operational duties.
5.3 Collections, Legal, and Compliance Recipients
We may share data with:
• Licensed collections agencies
• Attorneys
• Courts
• Law enforcement
• Municipal authorities
5.4 Law Enforcement Reporting
If equipment is stolen or not returned, we may provide:
• Driver’s license images
• Personal and contact details
• Payment history
• Rental agreement
• Delivery and installation photos
• Documentation of communication attempts
6. Data Retention
Quack Rentals retains customer records permanently for the life of the company.
This includes:
• Identity documents
• Photos and videos
• Payment and billing records
• Communications
• Rental and service history
• Application data
We retain this information for:
• Theft investigation
• Fraud prevention
• Legal compliance
• Contract enforcement
• Accounting and tax purposes
• Business operations
Data will not be deleted upon request unless required by Texas law.
7. Data Security
We protect your data through:
• Encrypted website connections (HTTPS/TLS)
• Encrypted transmission of all forms
• Encrypted storage for sensitive documents
• Firewalls and intrusion prevention
• Malware scanning
• Brute-force login protection
• Cloud-based secure servers
• Employee access controls
• Ongoing security updates
While no system is completely immune to threats, we use industry-standard tools and practices.
8. Customer Rights Under Texas Law
Under the Texas Data Privacy and Security Act (TDPSA), you may:
• Request access to your personal data
• Request corrections to inaccurate information
• Opt out of marketing communications
You cannot request deletion of:
• Rental history
• Identity documents
• Billing or payment records
• Service photos
• Collections documentation
• Legally required records
Identity verification may be required.
9. Cookies & Tracking Technologies
Our systems may use:
• Cookies
• Tracking pixels
• Device identifiers
• Analytics tools
• Advertising technologies
These help:
• Improve site performance
• Prevent fraud
• Secure customer accounts
• Analyze service usage
Cookies can be disabled, but certain features may not function.
10. Children’s Privacy
Our services are not intended for individuals under age 13.
We do not knowingly collect information from minors.
11. Automated Chat Features and AI Assistance
We offer automated chat tools to help answer questions and provide general support.
These tools may be incomplete, inaccurate, or outdated and should not be relied on for:
• Billing amounts
• Contract interpretations
• Account status
• Service scheduling
• Legal information
• Technical advice
Quack Rentals is not responsible for actions taken based on chatbot responses.
Official account information will always come directly from Quack Rentals staff via email, phone, or your customer portal.
12. Customer Portal Policy
Quack Rentals provides an online customer portal for convenience. By using the portal, you agree to the following:
12.1 Accuracy of Information
Portal information may not always reflect real-time activity, especially if your account is past due or in collections.
Manual late fees, syncing issues, or account restrictions may cause incorrect information to appear.
Official account information is always provided directly by our staff.
12.2 Requirement to Provide True Information
Customers must provide accurate information.
Entering false or misleading information (e.g., fake address, fake phone number, false card details) is considered fraudand may be used as evidence in disputes, legal actions, or theft cases.
12.3 Prohibited Activities
You may NOT:
• hack or attempt to bypass the portal
• upload viruses or malicious code
• attempt to access another account
• scrape, copy, or extract system data
• disrupt or interfere with portal functions
Violations may result in termination, legal action, or equipment retrieval.
12.4 Third-Party Hosted Platform
The Customer Portal is hosted by a secure third-party provider.
While we ensure industry-standard security, we do not guarantee uptime or performance of the platform.
12.5 Login Credentials and Security
Customers must protect login credentials.
You are responsible for all activity under your account.
Unauthorized access, password sharing, or compromised accounts may result in suspension or termination.
12.6 Technical Limitations
Portal features may experience delays or downtime due to:
• system updates
• maintenance
• syncing issues
• third-party service outages
If you have concerns, contact us for official account information.
12.7 Customer Support
If you need help accessing your account or believe information is incorrect, contact:
Service and Scheduling: (210) 867-8372
Billing: (210) 867-8374
12.8 Agreement to Portal Terms
Use of the Customer Portal constitutes acceptance of these policies.
Violations may result in suspension, termination, or legal action.
13. Contact Us
Quack Rentals
1921 Rigsby
San Antonio, TX 78210
(210) 867-8372
Hours: Monday – Friday, 9:00 AM to 6:00 PM