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Quack Rentals Terms of Service and Rental Appliance Lease Agreement
This Rental Appliance Lease Agreement (“Agreement”) is a legally binding contract between Quack Rentals LLC (“Quack Rentals,” “we,” “our,” or “us”) and the customer (“Customer,” “you,” or “your”).
Please read this Agreement carefully before renting equipment from Quack Rentals. By signing a rental agreement, electronically accepting this Agreement, checking an acceptance box, submitting an online application, accepting delivery of equipment, making a payment, or otherwise using Quack Rentals’ products or services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement, our Privacy Policy, and any other policies or documents incorporated by reference.
If you do not agree to these Terms, do not rent or use Quack Rentals equipment or services.
Last Updated: June 30, 2026
For purposes of this Agreement:
Agreement means this Rental Appliance Lease Agreement, together with any policies or documents incorporated by reference.
Equipment means any washer, dryer, accessories, replacement equipment, components, or other property provided by Quack Rentals.
Customer includes the applicant, account holder, authorized user, guarantor, landlord (when applicable), and any person accepting delivery or using the rented equipment.
Secondary Contact means any individual whose contact information is voluntarily provided by the Customer in connection with the rental account.
Website includes the Quack Rentals website, customer portal, AI chat assistant, online forms, mobile versions, and any future online services operated by Quack Rentals.
Headings are provided solely for convenience and shall not affect interpretation of this Agreement.
All equipment rented or leased from Quack Rentals remains the sole and exclusive property of Quack Rentals at all times.
The Customer receives only a temporary right to possess and use the equipment in accordance with this Agreement.
The Customer acquires no ownership interest, equity, lien, security interest, or other property rights in the equipment regardless of the length of the rental period or the amount of rental payments made.
Equipment may not be sold, transferred, pledged, loaned, abandoned, subleased, or otherwise disposed of without the prior written consent of Quack Rentals.
The Customer agrees to promptly notify Quack Rentals if the Equipment becomes damaged, stolen, seized, destroyed, relocated, or becomes subject to any legal claim by another person or entity.
Rental Rate: $59.99
Service Fee: $1.64
Subtotal: $61.63
Current Monthly Total with Tax: $66.71
Rental Rate: $29.99
Service Fee: $0.82
Subtotal: $30.81
Current Monthly Total with Tax: $33.35
Applicable taxes are subject to change.
Quack Rentals reserves the right to modify rental rates, service fees, promotional pricing, optional services, and pricing for future rentals as permitted by applicable law. Existing agreements will continue under the pricing applicable to that agreement unless otherwise agreed or permitted by law.
The minimum rental period is three (3) months.
Following completion of the initial rental term, this Agreement automatically continues on a month-to-month basis until properly terminated in accordance with this Agreement.
Rental payments are due monthly and are automatically charged to the payment method authorized by the Customer.
Payments are generally due on the monthly anniversary of the delivery date.
If a payment date falls on a date that does not exist during a subsequent month, payment will be processed on the final calendar day of that month.
If the payment date falls on a weekend, holiday, or other non-banking day, payment may be processed on the preceding or following business day depending upon banking system requirements.
By entering into this Agreement, the Customer authorizes Quack Rentals to charge all amounts due under this Agreement to the payment method maintained on the account.
This authorization includes:
This authorization remains effective until all obligations owed to Quack Rentals have been fully satisfied.
The Customer authorizes Quack Rentals to make multiple payment attempts using any authorized payment method maintained on the account until all outstanding amounts have been paid.
The Customer is responsible for maintaining valid payment information and ensuring sufficient funds are available.
Quack Rentals is not responsible for overdraft fees, declined transaction fees, or other charges imposed by financial institutions.
Customers are responsible for promptly updating expired payment methods through the Customer Portal or by contacting Quack Rentals.
Failure to maintain valid payment information does not relieve the Customer of payment obligations under this Agreement.
Requests to permanently change a monthly due date may be approved at Quack Rentals’ discretion.
Any prorated amount necessary to transition between billing dates shall become immediately due before the new due date becomes effective.
Approval of one due date change does not guarantee approval of future requests.
Rental charges are not prorated.
If Equipment is returned before the end of a billing period, no refund or credit shall be issued for unused rental days unless required by applicable law.
In addition to monthly rental payments, the Customer agrees to pay all fees, service charges, taxes, collection costs, replacement costs, damages, administrative fees, and other amounts authorized under this Agreement.
All fees and charges incurred under this Agreement shall be considered additional rental charges and shall become immediately due when assessed, to the extent permitted by applicable law.
Quack Rentals may apply any payment received to outstanding fees, service charges, taxes, collection costs, damages, replacement costs, past due rental payments, or any other amounts owed in any order determined appropriate by Quack Rentals and permitted by applicable law.
Unless otherwise required by law, Quack Rentals reserves the right to establish, modify, or discontinue optional service fees, administrative fees, promotional pricing, and optional services for future transactions.
Electronic signatures, online acceptance, checking an acceptance box, replying electronically, accepting delivery of Equipment, making payment, or otherwise electronically acknowledging this Agreement shall have the same legal effect as a handwritten signature to the fullest extent permitted by applicable law.
No verbal statement made by any employee, contractor, or representative of Quack Rentals shall modify this Agreement unless confirmed in writing by an authorized representative of Quack Rentals.
Timely payment is an essential condition of this Agreement. If your account becomes past due, Quack Rentals may exercise any rights or remedies available under this Agreement or applicable law.
A late fee of $10.00 will be added to your account when your payment is three (3) days past due.
An additional $10.00 late fee will be added when your payment becomes ten (10) days past due.
Late fees continue to accrue each month that an account remains delinquent. For example, an account that remains unpaid for two billing cycles may incur multiple monthly late fees in accordance with this Agreement.
An approved payment plan must bring the past due balance current within forty-five (45) days. Late fees already assessed remain included in the payment plan balance. New late fees on that balance are conditionally paused while all scheduled payments go through on the agreed dates. Regular monthly rental payments remain due separately under the normal billing schedule and are subject to the standard late fee provisions. If a scheduled payment does not go through on the agreed date:
Payment arrangements are a courtesy and do not modify the terms of this Agreement unless confirmed in writing by Quack Rentals.
If your account becomes past due, Quack Rentals may remotely disable the rented equipment without prior notice, where permitted by law.
Once the outstanding balance and all applicable fees have been paid, your account will be scheduled for reconnection based on technician and scheduling availability.
A $35.00 reconnection fee will apply.
Payment does not guarantee immediate reconnection.
Quack Rentals reserves the right to terminate the rental agreement instead of reconnecting the equipment.
Quack Rentals may make multiple automated payment attempts using any authorized payment method on file until the account becomes current.
If Quack Rentals must travel to your residence to recover equipment because of nonpayment, broken payment arrangements, lack of communication, refusal to schedule pickup, or other default under this Agreement, a $20.00 repossession trip fee may be assessed.
This fee applies regardless of whether equipment is ultimately recovered during that visit.
An account that remains unpaid for ninety (90) days shall be considered in default.
Upon default, Quack Rentals may, where permitted by law:
Replacement cost for equipment currently equals $500.00 per unit, unless otherwise specified in writing.
Customers agree not to dispute valid charges through their financial institution without first contacting Quack Rentals to attempt resolution.
Any chargeback determined to involve a valid transaction may result in:
Unless otherwise required by law, Quack Rentals may apply payments received in any order determined appropriate, including:
Former customers and secondary contacts connected to accounts with unpaid balances may be restricted from opening new rental accounts until outstanding obligations have been satisfied.
Payments received from former customers or associated secondary contacts may be applied toward outstanding balances in accordance with this Agreement.
Appointment dates and times are estimates and may change due to weather, traffic, staffing, emergencies, inventory availability, equipment issues, customer delays, or other operational circumstances.
Quack Rentals will make commercially reasonable efforts to notify customers of significant scheduling changes.
Customers must cancel or reschedule appointments at least twelve (12) business hours before the scheduled appointment.
Failure to do so may result in a $35.00 missed appointment fee.
Drivers may wait up to fifteen (15) minutes at their discretion before considering the appointment missed.
Customers agree to provide safe and reasonable access for:
Failure to provide access may result in additional fees, delayed service, or termination of this Agreement.
Customers must notify Quack Rentals at least three (3) days before moving from the service address.
Failure to schedule timely pickup may result in an urgent scheduling fee and additional rental charges until equipment is recovered.
Equipment may never be abandoned.
Equipment shall remain in its original installed location unless Quack Rentals provides prior written authorization.
Unauthorized relocation may result in service refusal, additional fees, equipment damage charges, or termination of this Agreement.
The Customer is responsible for protecting the equipment from loss, theft, misuse, abuse, neglect, unauthorized relocation, vandalism, and damage while it remains in the Customer’s possession.
If equipment cannot be located or returned after reasonable recovery efforts, replacement costs, unpaid rental charges, late fees, collection costs, and other authorized charges may be assessed.
Quack Rentals reserves the right to pursue all remedies available under applicable law, including reporting suspected theft or unlawful retention of its property to law enforcement.
5.7 Right to Refuse, Suspend, or Terminate Service
Quack Rentals reserves the right to refuse, suspend, or terminate service where permitted by applicable law, including but not limited to nonpayment, fraud, unsafe conditions, abusive or threatening behavior, misuse of equipment, violations of this Agreement, inability to safely service equipment, or other legitimate business reasons.
From the time equipment is delivered until it is returned to Quack Rentals, the Customer is responsible for exercising reasonable care in the use, operation, and protection of the equipment.
The Customer agrees to use the equipment only as intended by the manufacturer and in accordance with all operating instructions provided by Quack Rentals.
Equipment is intended solely for normal residential household laundry.
Customers agree not to:
Damage resulting from improper use shall be the Customer’s responsibility.
Customers shall not overload the washer or dryer with heavy or oversized items including, but not limited to:
Damage caused by overloading, imbalance, excessive vibration, or misuse shall be charged to the Customer.
Only Quack Rentals personnel or individuals specifically authorized by Quack Rentals may disconnect, reconnect, install, relocate, or modify water hoses, drain hoses, electrical connections, dryer vents, or other equipment connections.
Customers may unplug equipment only during an emergency involving smoke, fire, electrical concerns, flooding, water leaks, burning odors, or other immediate safety hazards.
Customers must notify Quack Rentals as soon as reasonably possible following any emergency.
The Customer is responsible for any damage resulting from unauthorized modifications to hookups or connections.
As a courtesy, Quack Rentals may inspect or clean an accessible dryer vent during delivery or service.
Quack Rentals does not guarantee that any dryer vent is free from blockages, defects, disconnections, animal nests, hidden damage, or other conditions beyond our reasonable control.
Customers are responsible for maintaining a safe, code compliant, and properly functioning dryer exhaust system.
If restricted airflow, overheating, excessive drying times, smoke, burning odors, or suspected vent blockage occurs, the dryer must be discontinued immediately until the condition has been corrected.
Quack Rentals shall not be responsible for damaged vent ducts, inaccessible vent systems, blocked vents, or tools that become lodged in damaged vent systems while attempting reasonable cleaning.
The Customer agrees to maintain renter’s insurance or homeowner’s insurance throughout the rental period.
Such insurance should provide coverage for losses including, where applicable:
Failure to maintain insurance does not relieve the Customer of financial responsibility for damages.
Failure by Quack Rentals to request proof of insurance shall not constitute a waiver of this requirement
Proof of insurance may be requested by Quack Rentals at any time during the rental period.
The Customer is responsible for ensuring that flooring, utility connections, electrical service, plumbing, ventilation, cabinetry, and surrounding property are suitable for installation and operation of the equipment.
Because washers and dryers may weigh several hundred pounds during operation, Quack Rentals shall not be responsible for scratches, dents, cracked tile, damaged flooring, weakened subfloors, cosmetic damage, or similar conditions resulting from normal delivery, installation, movement, or operation where proper structural support was not present.
Quack Rentals shall not be responsible for damage to clothing, linens, bedding, rugs, shoes, electronics, or other personal property placed inside the equipment.
Customers remain responsible for checking pockets and removing foreign objects before operating the equipment.
If equipment begins leaking, flooding, smoking, producing unusual odors, or otherwise appears unsafe, the Customer agrees to:
For the safety of customers and employees, Quack Rentals reserves the right to refuse delivery, service, maintenance, or equipment retrieval if a property presents unsafe or unsanitary conditions.
Examples include, but are not limited to:
Customers remain responsible for all obligations under this Agreement until equipment can be safely serviced or recovered.
Quack Rentals is committed to maintaining a safe and respectful workplace.
Customers agree to treat Quack Rentals employees, contractors, and representatives with courtesy and respect.
Threats, harassment, discrimination, intimidation, abusive language, physical aggression, or other inappropriate conduct may result in immediate suspension or termination of service, retrieval of equipment, cancellation of future appointments, or refusal of future service where permitted by applicable law.
Equipment is intended solely for normal residential household use.
Commercial, business, institutional, or high volume use is strictly prohibited.
Prohibited uses include, but are not limited to:
Unauthorized commercial use may result in immediate termination of this Agreement.
Where a landlord is the account holder, the landlord remains fully responsible for all obligations under this Agreement regardless of tenant occupancy.
Tenants are not parties to this Agreement unless separately approved by Quack Rentals.
The landlord remains responsible for:
Changes in tenancy do not terminate the landlord’s obligations.
Quack Rentals provides service in selected areas of Texas.
Available equipment, pricing, promotions, delivery schedules, appointment availability, travel times, and optional services may vary depending on location, staffing, inventory, travel distance, weather, road conditions, and other operational factors.
Quack Rentals reserves the right to modify, expand, reduce, or discontinue service in any geographic area at its discretion, subject to existing contractual obligations and applicable law.
Service availability is not guaranteed in every location and may change without prior notice.
Quack Rentals shall not be liable for any delay, interruption, or failure to perform its obligations under this Agreement when such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, flooding, hurricanes, tornadoes, fire, natural disasters, power outages, internet outages, utility failures, labor shortages, vehicle breakdowns, supply chain disruptions, governmental actions, pandemics, cyber incidents, acts of terrorism, civil disturbances, or other unforeseen events.
During such events, Quack Rentals may delay, reschedule, suspend, or modify deliveries, service appointments, maintenance, equipment exchanges, pickups, or other obligations until normal operations can reasonably resume.
The Customer agrees that electronic communications between the Customer and Quack Rentals satisfy any legal requirement that communications be in writing, to the fullest extent permitted by law.
Electronic acceptance of this Agreement, including electronic signatures, checking an online acceptance box, replying by email or text message, accepting delivery of equipment, submitting an online application, or otherwise electronically acknowledging this Agreement, shall have the same legal effect as a handwritten signature.
No verbal statement, promise, representation, estimate, or assurance made by any Quack Rentals employee, contractor, delivery technician, customer service representative, AI chat assistant, or other representative shall modify this Agreement unless confirmed in writing by an authorized representative of Quack Rentals.
Customers should not rely upon verbal statements that conflict with this written Agreement.
Quack Rentals may assign, transfer, or delegate its rights or obligations under this Agreement in connection with a merger, acquisition, sale of assets, financing transaction, corporate restructuring, or other business reorganization.
The Customer may not assign or transfer this Agreement without the prior written consent of Quack Rentals.
8.5 Texas Service Area and Intended Use
Quack Rentals is a Texas company that provides washer and dryer rental services exclusively within designated service areas in the State of Texas. Our website, customer portal, AI chat, rental agreements, policies, and business practices are intended for customers located within our Texas service area and are designed in accordance with applicable Texas and United States laws.
Because this website is accessible through the internet, visitors from outside Texas or the United States may view its content. Quack Rentals does not intentionally advertise, solicit, or offer rental services to individuals located outside its Texas service area. Laws governing contracts, privacy, consumer protection, and website use vary by jurisdiction. Accordingly, portions of this website, these Terms, or our Privacy Policy may not apply or be appropriate outside the State of Texas.
If you are not a current or prospective customer seeking rental services within Quack Rentals’ Texas service area, your use of this website is at your own discretion and should not be interpreted as an offer to provide services outside our authorized service area.
This Agreement, together with any disputes arising from or relating to the rental of equipment, use of the Quack Rentals website, customer portal, AI chat, products, or services, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
To the fullest extent permitted by applicable law, you and Quack Rentals agree that any dispute, claim, or controversy arising out of or relating to this Agreement shall first be addressed through good faith discussions in an effort to resolve the matter informally.
If the dispute cannot be resolved within thirty (30) days after written notice is provided by either party, either party may pursue any remedies available under applicable law, including binding arbitration if mutually agreed upon by the parties or otherwise permitted by law.
Unless otherwise required by applicable law, any legal action relating to this Agreement shall be brought in a court of competent jurisdiction located in Bexar County, Texas. However, Quack Rentals reserves the right, at its sole discretion, to bring legal action in another county within the State of Texas where the Customer resides, where the rented equipment is located, where services were provided, or where the events giving rise to the claim occurred.
To the fullest extent permitted by law, all claims shall be brought solely on an individual basis and not as part of any class action, collective action, representative action, consolidated action, or private attorney general action, except where prohibited by applicable law.
Nothing in this section limits Quack Rentals’ right to recover possession of its equipment, pursue collection of unpaid amounts, report suspected theft or fraud to law enforcement, seek temporary or permanent injunctive relief, or exercise any other remedy available under applicable law.
Failure by Quack Rentals to enforce any provision of this Agreement at any time shall not constitute a waiver of its right to enforce that provision or any other provision in the future.
Any waiver must be in writing and signed by an authorized representative of Quack Rentals.
If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
The invalid provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent whenever reasonably possible.
This Agreement, together with Quack Rentals’ Privacy Policy, Website Terms of Use, and any documents expressly incorporated by reference, constitutes the complete and exclusive agreement between Quack Rentals and the Customer regarding the rental of equipment.
This Agreement supersedes all prior oral or written discussions, negotiations, advertisements, understandings, or agreements relating to the subject matter herein.
Any provisions of this Agreement that by their nature should survive termination, including payment obligations, ownership rights, indemnification, limitation of liability, dispute resolution, confidentiality, collections, and equipment recovery, shall survive termination of this Agreement.
Quack Rentals may modify this Agreement from time to time as permitted by applicable law.
Material changes will become effective after notice is provided through one or more reasonable methods, including email, the Customer Portal, billing notices, or posting on the Quack Rentals website.
Continued possession or use of Quack Rentals equipment after such notice constitutes acceptance of the revised Agreement, except where prohibited by applicable law.
Questions regarding this Agreement may be directed to:
Quack Rentals LLC
1923 Rigsby Avenue
San Antonio, Texas 78210
Main Office: (210) 867-8372
Billing Department: (210) 867-8374
Website: www.rentwasherdryersanantonio.com
By accessing or using the Quack Rentals website, customer portal, AI chat, online forms, or any other online services, you acknowledge that you have had the opportunity to review these Terms of Service and agree to be bound by them to the extent permitted by applicable law.
If you submit an application, create an account, make a payment, accept delivery of rental equipment, or otherwise enter into a rental relationship with Quack Rentals, you also agree to be bound by the terms of this Rental Appliance Lease Agreement, our Privacy Policy, and any other policies or documents incorporated by reference.
If you do not agree to these Terms, please discontinue use of our website and online services and do not rent equipment from Quack Rentals.
© 2026 Quack Rentals LLC. Proudly serving San Antonio, Texas.
