Quack Rentals Terms of Service and Rental Appliance Lease Agreement
1. Equipment Ownership
The customer acknowledges and agrees that all equipment rented or leased from Quack Rentals is the sole and exclusive property of Quack Rentals. The customer has no equity, ownership interest, or possessory interest in the equipment at any time.
2. Rental Payments
Washer and Dryer Set
$59.99 plus $1.64 service fee equals $61.63
Total with tax equals $66.71 per month
Washer or Dryer Only
$29.99 plus $0.82 service fee equals $30.81
Total with tax equals $33.35 per month
Minimum Rental Term and Cancellation
You are required to rent the machines for a minimum period of three months. After the initial three month term, the rental will continue on a month to month basis until you choose to cancel the service.
Monthly Payment
The monthly payment will be automatically deducted from the customer’s credit card every month. Special programs such as a NEW set program may be offered with different fees. The customer will be informed of the specific terms and fees in the contract for the special promotional program.
Payment Authorization
The customer authorizes Quack Rentals to process the credit card on file for monthly payments through auto pay.
Recurring Payments
Subsequent payments are due on the same date of delivery every month. If the delivery date falls on the thirtieth or thirty first of a month, and the next month has fewer days, the payment will be withdrawn on the last day of the month. If the payment date falls on a Sunday or holiday, the payment will be withdrawn on the preceding or following business day depending on the customer’s bank.
Pro Rate Policy
Quack Rentals does not prorate rental fees. If the customer chooses to have their machines picked up before the end of the billing cycle, no refund will be made for prorated days. The customer is responsible for the full rental fee for the entire billing cycle regardless of the return date of the equipment.
Due Date Change Proration
If you request a permanent change to your monthly due date, a prorated amount will be charged to cover the days between your original due date and the new due date. This prorated charge must be paid before the new due date becomes active. For example, if your due date is the 5th and you request to change it to the 20th, you will be charged the prorated amount for the additional days between those dates.
Authorization for Automatic Payment Attempts
By using our services and entering into an agreement with Quack Rentals, you authorize us to make automatic payment attempts using the credit card information provided.
Customer Responsibility
It is the customer’s responsibility to ensure that the credit card on file is valid and has sufficient funds to cover the outstanding payment. If there are any changes to the credit card information, it is the customer’s obligation to update the details promptly using our customer portal or by contacting us.
Bank Overdraft Fees and Due Date Changes
Quack Rentals is not responsible for bank overdraft fees. In certain circumstances the due date may be changed, but this is not guaranteed.
Late Payment and Automatic Credit Card Processing
If your payment is late, Quack Rentals will attempt to automatically process the outstanding amount using the card on file.
3. Late Fees and Collection Actions
If your account becomes past due, the following policies apply.
Remote Disable
If your account becomes past due, Quack Rentals may remotely disable your washer and dryer until the full balance is paid. A $35 reconnection fee will be added to your account. Reconnection may take additional time depending on system and scheduling availability.
Late Fee
A $10 fee is added when your payment is three days past due.
Extended Late Fee
An additional $10 fee is added when your payment is ten days past due. This applies to all accounts including those on payment arrangements.
Late fees will continue to accumulate each month on accounts that remain past due. The $10 late fee at 3 days past due and the additional $10 late fee at 10 days past due will be added again each month on the 10th day until the account is fully current. For example, if you are two months past due, you would owe a total of $40 in late fees.
Missed Arrangement Fee
A $10 fee is added if you set up a payment arrangement but do not pay as agreed.
Missed Payment Arrangement
If you miss any agreed payment date, all prior waived late fees will be reinstated and added to your balance.
Missed Appointment Fee
If you do not cancel or reschedule at least twelve business hours before your appointment, a $35 fee will be added.
Repossession Trip Fee
If our team must go to your residence to attempt repossession because payment arrangements were not completed or communication stopped, a $20 fee will be added. This applies even if payment is made before repossession or if we simply leave a notice at your door.
Account Default at 90 Days Past Due
If an account reaches 90 days (3 months) past due, the account is considered in default. The customer is responsible for the full cost of the equipment at $500 per unit, plus all unpaid rental fees, late fees, and collection fees. This amount will be charged to the card on file and/or sent to collections. Failure to pay may result in a stolen property report.
Former Past Due Customers and Secondary Contacts
If you are a former customer or a secondary contact connected to an account terminated for non payment, re enrollment will result in no delivery of any machines. Any funds paid will be applied toward the outstanding balance and no refunds will be issued.
Notice of Payment Allocation and Non Refundable Policy
If you or your secondary account holder possess an outstanding balance, any payment made upon re enrollment will first go toward the past due amount. All such payments are non refundable.
4. Appointment and Transportation Fees
Missed Appointment Fee
If unable to make the appointment, notify us at least twelve business hours in advance to avoid a $35 fee. Drivers may wait for a maximum of fifteen minutes at their discretion.
5. Customer Responsibility
Access for Equipment Retrieval
If your account becomes fifteen days past due, you agree to provide access for equipment pickup.
Equipment Relocation
The customer agrees not to remove or relocate equipment from its original delivery location without written authorization.
Customer Responsibility for Equipment
After installation, the customer is responsible for the equipment. If equipment goes missing, the customer has fourteen days to locate and return it. After thirty days the customer is responsible for payment of $500 per unit including all unpaid rents. This will be charged to the card on file or sent to collections.
Reporting Missing Equipment
If equipment is missing and collection efforts fail, Quack Rentals will report the equipment as stolen to the authorities, press charges, and/or send the matter to a collections agency.
Criminal Theft Reporting
If equipment is not returned after attempts to recover it, Quack Rentals will file a formal stolen property report with SAPD or the appropriate local police department. This is not a credit report issue. We will provide your driver’s license information, payment records, and your rental agreement to law enforcement. You will owe all legal fees, court costs, attorney fees, and all accumulated late fees up to the court date. These fees can total many thousands of dollars. It is always easier to return the machines immediately.
Access to Equipment
If the customer falls behind on rental payments, the customer agrees to provide access to retrieve the rented equipment.
Customer Obligation Upon Vacating
You must schedule pick up at least three days in advance. Failure to do so will result in a $35 urgent arrangement fee.
6. Collection of Associated References
During sign up you will provide secondary contact information. You acknowledge that you have obtained their permission and that they understand we may contact them if needed.
Your secondary contact will be tied to your account permanently. If your payment becomes past due or is in collections, your secondary contact will not be able to rent from us. You give us permission to discuss your account standing with your secondary contact.
Secondary Contact Attempting to Sign Up
If your secondary contact attempts to open a new account while your balance is past due or in collections:
• They will be blocked from renting
• Any payments they make will be applied toward your outstanding balance
• No machines will be delivered to them
If a machine becomes severely past due, we reserve the right to report it as stolen or send the matter to creditors. Secondary contact information will be used only for this purpose.
7. Quack Rentals Responsibility
Equipment Maintenance
Quack Rentals agrees to maintain equipment in satisfactory working order.
Swaps and Maintenance
Complimentary swaps and maintenance are provided. A $35 rescheduling fee applies for missed appointments without twelve hour notice. Quack Rentals will not swap equipment for accounts with outstanding balances.
Protection of Personal Information
Customer information is confidential and will not be shared outside of Quack Rentals staff.
8. Quack Rentals Customer Policy
Minimum Age Requirement
Account holders and representatives must be at least eighteen years old.
Right to Refuse Service
Quack Rentals may retrieve equipment and discontinue service for any reason without notice.
Sanitary Conditions
We reserve the right to refuse installation or service in homes that do not meet acceptable sanitary standards including excessive dirtiness, pests such as roaches or mice, animal feces, or strong foul odors.
Cleanliness Requirement
Your home must be reasonably clean for delivery and service. If we arrive and find evidence of roaches, other pests, rats, dog feces, cat feces, human feces, or similar unsanitary conditions, we will not deliver the machines.
Respect and Conduct
Customers must treat our employees with kindness and respect. Any discriminatory behavior or abusive language will lead to immediate termination of your lease and retrieval of equipment. If you refuse access, a $500 per unit fee will be applied.
9. Liabilities and Responsibility
Hold Harmless Agreement
The customer agrees to hold Quack Rentals harmless from all claims involving use of the equipment.
Physical Harm or Injury
Quack Rentals is not liable for bodily injury.
Insurance Responsibility: The customer must carry renter or homeowner insurance that covers any damage caused by the washer or dryer, including but not limited to flooding, water leaks, fire, electrical issues, or damage to personal property. If you live in an apartment or multi-unit building, your insurance must also cover damage to neighboring units. Failure to maintain proper insurance does not remove your financial responsibility for any damages that occur. The customer is fully responsible for all costs not covered by their insurance policy, regardless of the reason for denial.
Clearance for Delivery
The customer must provide eighteen inches of clearance on each side of the machine.
Supervision During Operation
Machines must never be left running without supervision. Any damage caused by an unattended machine, including water damage, fire, or harm to personal or neighboring property, is the sole responsibility of the customer.
Flood Prevention
In the event of leaking or flooding, the customer must turn off the machines and clean up water immediately.
Care for Personal Items
Quack Rentals is not responsible for damage to clothing or other items placed inside the machine.
Weight and Floor Protection
Machines can weigh up to four hundred fifty pounds when filled with water and in operation. In certain delivery locations, a dolly cannot safely be used, and the machines may need to be pushed or maneuvered into place. It is the customer’s responsibility to ensure that their flooring, subfloor, and surrounding surfaces can safely support this weight and movement. Quack Rentals is not responsible for any scratches, dents, cracks, impressions, or other damage caused to flooring due to insufficient floor strength or protection.
Proper Machine Usage
Damages resulting from misuse are not covered. You will be responsible for the cost of the machine if such damages occur.
10. Damage and Repair Costs
Damage Not Covered by Normal Wear
The customer is responsible for the cost of repairs caused by foreign objects in the drum, overloading, or physical damage. These costs will be charged to the card on file.
Swap Limitations
Swaps are provided for mechanical issues only.
Access in Gated or Controlled Buildings
The customer is responsible for providing timely access. If our team cannot enter, the visit will be treated as a missed appointment and fees will apply.
Notice of Service Termination:
Remote Shut Off and Reconnection Policy
Quack Rentals may shut off equipment due to non-payment without providing advance notice. In the event of a shut off, immediate reconnection will not occur, even if payment is made promptly. Once the outstanding balance and all applicable fees are paid, the account will be added to the service schedule, and reconnection will occur as scheduling availability permits. A $35 reconnection fee will be required.
Quack Rentals reserves the right, at its sole discretion, to decline reconnection and instead schedule the retrieval of the equipment and terminate the rental agreement. If the customer refuses to return the equipment following termination, the customer will be charged the full cost of the machines, regardless of whether the machines are currently functional
Dryer Vent Cleaning: As a courtesy, Quack Rentals will clean your dryer vent during delivery or service when accessible. In some cases, the vent duct may already be damaged, disconnected, blocked, or obstructed by lint, debris, or even a bird’s nest. These issues may cause our cleaning pole to become stuck inside the duct. In this rare event, Quack Rentals is not responsible for removing the obstruction, repairing the duct, or retrieving the tool. You will need to contact your apartment office or landlord, or if you are a homeowner, a licensed HVAC technician. A properly functioning dryer vent is a fire-safety requirement and must be fully cleared and repaired before the dryer can be safely used.
Machine Capacity and Overloading: The customer agrees to use the machines within normal household capacity limits. Overloading the washer or dryer with heavy or inappropriate items—including but not limited to large rugs, rubber-backed mats, weighted blankets, large comforters, pet bedding, excessive towels, or any items that exceed the machine’s rated capacity—is strictly prohibited. Overloading can cause motor damage, tub damage, imbalance, flooding, or machine failure. Any damage resulting from overloading will be the customer’s financial responsibility.
No Abandonment of Equipment: Quack Rentals equipment may not be abandoned under any circumstances. If you move, are evicted, change addresses, or leave the property for any reason, you must notify Quack Rentals and schedule a pickup at least three days in advance. Leaving the equipment behind in a vacant home, apartment, or rental property is considered a failure to return the equipment. You will be charged all applicable fees, including the full replacement cost of $500 per unit, unpaid rental charges, late fees, and any retrieval or recovery costs.
11. Customer Hookups and Water Connections
The customer must not disconnect, reconnect, or move any hoses, valves, or water connections. Doing so can cause leaks, flooding, or equipment damage.
The customer may only unplug the machine in emergencies such as burning smells, smoke, or water leakage. The customer must take steps to reduce risk and notify Quack Rentals right away.
The customer will be financially responsible for any damage caused by moving or adjusting hoses, valves, or connections.
12. Restricted Items for Washing
The customer may only wash items that are intended to be washed in a household washing machine. The customer may not wash items containing grease, oils, chemicals, excessive dirt, soil, or similar substances, including pet bedding, diapers, rugs, or heavily soiled items likely to cause odors, buildup, or damage.
13. Photo Documentation
Quack Rentals may take photos of the installation area and equipment for record keeping, safety verification, and protection against false damage claims.
14. Multiple Payment Attempts
You authorize Quack Rentals to make multiple automated payment attempts using the cards on file until the balance is paid.
15. Chargeback Policy
A $60 chargeback fee will be added to your account for any credit card dispute filed with your bank. Chargebacks are taken very seriously because they cost Quack Rentals time, resources, merchant processing fees, and investigation time.
Any chargeback will result in cancellation of your rental agreement and immediate scheduling of equipment pick up.
16. Non Refundable Fees
Service fees, appointment fees, reconnection fees, late fees, and chargeback fees are non refundable.
17. Not for Commercial Use
Quack Rentals equipment is for single-family residential use only. The machines may not be used for any commercial, business, or high-volume purposes under any circumstances. This includes, but is not limited to, daycares, dog daycares, grooming salons, hair salons, barber shops, nail salons, medical offices, assisted-living facilities, group homes, rental properties used for short-term stays, Airbnb or VRBO locations, commercial laundry operations, apartment community laundry rooms, schools, churches, or any location where multiple unrelated individuals use the equipment. Any commercial or non-residential use is strictly prohibited and will result in immediate termination of service, retrieval of the equipment, and full charges for all applicable fees and damages.
18. Landlord Responsibility
Landlords may place Quack Rentals equipment in their rental properties; however, the landlord listed on the account remains fully responsible for all payments and obligations. Tenants are not parties to this contract and cannot modify, cancel, or assume responsibility for it. If a tenant moves out, fails to pay rent, refuses access, damages the equipment, or steals the machines, the landlord is still liable for all rental fees, late fees, damages, replacement costs, and retrieval requirements. Quack Rentals will communicate only with the landlord, who must ensure the equipment is returned in good condition.