Repair History Form

Outstanding customer service. Machines delivered are very clean. The website is easy to use. The delivery man was right on time. A few dollars more than appliance warehouse but worth every penny. Save your self the head ache and choose quack rentals! This company is amazing. Also no credit check or hidden fees.

Jonathan Gillis

16:40 02 Aug 18

Let me just start by saying that quality products and customer service will make or break your business. I believe pretty much everyone can agree with that statement. I have worked in the customer service industry for well over a decade, and like most people, have also dealt with doing business with companies and experienced their customer service. Quack Rentals is heads and shoulders above many of the companies that I have worked with and for in the past, regardless of the product and/or service they provided. Reliable products. Kind, knowledgeable and responsive customer service. Let's be honest that's all people really want from a company. If you are on the fence about whether you want to patronize them, let this review be the nudge in the right direction. Thank you Amanda, Dan and there's a one other guy that came out for a delivery, fairly new to the company, but I forgot his name and I feel like s*** about it, you all are AMAZING!

C R

16:39 30 Jun 18

I've had my washer and dryer for 2 years and never had a problem. They are very sweet and always assist if I need to postpone a payment. I definitely recommend.

martika bradford

05:59 23 Sep 18

I used Quack for a little over a year for my apartment rental. They were so easy to work with. Everything was very straight forward. The washer and dryer worked great and never had any issues. Good price, good appliances, and great service!

Patricia Ferrer

15:12 06 Jun 18

I am single in a 715 square foot apartment and used Quack rentals for my washer and dryer for 2 years. Their service is extraordinary and staff is friendly. Amanda (the main person I talked too) got back to me usually within an hour, and always within 4 hours. They are up front and honest with what they can provide. In two years I replaced my dryer once, and the replacement was quick and painless. The only reason I stopped renting is I am moving and the place I am going to already has a washer and dryer. Highly recommend this company if you are planning on renting a washer and dryer.

tennisthesport

16:16 21 Jul 18

Such an awesome company to rent from. Always polite, personable on time and reliable. If the new apartments had the connections for washer dryers I would still be using them.

Rebecca Rodriguez

18:31 31 Aug 18

Dan was so awesome friendly and I think his beard was really 😎 Very cool guy

jermal Matthews

18:57 01 Nov 18

Great customer service. Dan was the man! Super friendly and was here to pickup the washer at the beginning on the 1 hour window that was given. Highly recommend this place.

Rachel Zuniga

16:16 01 Dec 18

Easy and affordable. My dryer belt went out and Richard went above and beyond and cleaned my vents. Thanks for being so awesome Richard!!!

Warren Allen

17:48 04 Dec 18

Great customer service and the machines work great. They were able to schedule me quickly and were very prompt and friendly with their service. Definitely recommend it.

Ruben Mercado

04:42 07 Dec 18

Quack (washer/dryer) rental is far better than Arrons, premier, and rent a center. Staff is friendly and quick to answer questions and fix any issue than may arise. Richard(delivery person) is super friendly and very attentive to customers needs and concerns. Thank you Richard for your help.

Rose Lopez

00:29 18 Dec 18

Great company! Thanks Richard for coming over so quickly to replace my dryer! He was very informative and helpful!

Janelle Rios

19:56 21 Dec 18

Quack rentals is such an AWESOME company, and everyone that works with them are extremely helpful, and a pleasure to do business with! We rented a washer and dyer recently for several months, and never had any issues! We will be referring Quack rentals to friends/ family, and our Military family for future rental needs. Thank you guys so much! God Bless, and HAPPY NEW YEARS!

Michelle Conkin

17:54 27 Dec 18

Amazing customer service my new place comes with washer & dryer if they didnt id still use them. Amazing company , great staff ,work fast.

Christina Taylor

17:08 29 Dec 18

We searched for washer dryer rental companies online, and landed on Quack rentals about a month ago. We decided to go with them, and they have been nothing short of amazing! The customer service is the absolute BEST. Richard is the guy who did our initial installation and about a month later, we moved to a house and he came by on moving day and seamlessly took the washer and dryer to our new house, free of charge. Not only did he transfer and install the washer and dryer in the new house, but as we got to the new house we found out the water hadn’t been turned on and the SAWS company wasn’t able to turn it on until later that day...but Richard knew how to turn the water on and helped us out so so much by doing that for us! I can’t say enough for how great this company is...if you need to rent a washer or dryer, these are the people to go with!

Ralph Miley

20:37 31 Dec 18

We used this company for our business needs. They are absolutely fantastic. Customer service is fast. Amanda is very kind and helpful. If you are looking for a hassle free experience this is the company to use.

Treaty House

17:49 05 Jan 19

I rented a W&D for a year. Never had an issue with any of them and they were in excellent shape. Also great and fast service.

Raisha Suffo

03:06 07 Jan 19

I recently started using Quack and I couldn't be more impressed. I have had great customer service with scheduling the delivery and set up. I had a minor problem with a washer they sent out and Dan the owner was back within hours to replace it. I highly recommend this company. It is affordable and they treat their customers very well.

Cynthia Smith

00:11 13 Jan 19

Excellent service, excellent value! I can't say enough about Dan and his team. Everyone was a pleasure to work with and very professional. The entire process was easy and stress-free.

James Walker

15:47 23 Jan 19

Dan was amazing! He was super thorough with explaining what he was doing and why. He was super fast considering I live on a 3rd floor apartment and the laundry room is an extremely awkward placement. Washer and dryer are clean which made this experience a lot better considering last time I rented from another company it was dirty.

Jessica Ramm

19:53 28 Jan 19

Mustafa was very kind, quick and efficient with delivery! Even noticed he did a wipe down of the machines before he left which is great. I have had an overall great experience with this company and have no complaints 🤞🏼

Juan Romero

18:55 05 Feb 19

Mustafa was awesome!!!!fast, professional.I am on the third floor! He brought up washer and dryer by himself quick, hooked the up made sure all was working. I am amazed he was awesome. Equipment seems to be working well. Thank you for professionalism from start to finish . Mustafa is a machine!!! 😁Very professional, courteous and quick.

Mary Cotton

00:27 22 Mar 19

Mustafah was great!!! Very friendly and helpful. Very informative as well.. Grwat customer service.

Joseph Miller

19:19 31 May 19

These guys are awesome! Good working units for a fair price, but I’m mostly impressed by customer service. They would always reach out by text if there were billing issues and gave a lot of flexibility when it comes to several things. Can’t recommend enough, if my new place didn’t already have a washer/dryer I’d definitely get quack rental’s units again. A++!

Le Guru

16:39 04 Jun 19

I can't recommend Amanda and her team enough! I ordered a washer dryer set but it was going to be a week or so out. I explained to Amanda that due to my kids medical issues, a week was a long time that made things much harder on us. Within 24 hrs, she was able to get a set delivered to us. Working with a local company that actually CARES about the people in the community makes a HUGE difference. Invest your money in a company that actually gives back!

Jeannette Robinson

14:59 30 Aug 19

Great company! If I have ever had an issue they are quick to respond. They have even been very understanding when I have had to make late payments. I had a dryer stop working and they came right away with another.

Britni Hughes

22:29 31 Aug 19

Gentlemen that came over to deliver and set up my washer was very nice and courteous showed me everything and how it worked. I also wanted to say Amanda has been very amazing and this has made my life that much easier for my family and I. I would recommend their service to everyone I know.

Crystal Canchola

17:12 04 Dec 19

Amanda and Bonnie were very friendly, helpful, and responsive.

Alex

21:07 17 Mar 20

Amazing service and genuine consideration for their customers. Plus these rentals are good quality which is a plus.

Jaime Reyes

21:05 21 Mar 20

The best rates & customer service you can find. A big thank you to Ashley & Moustafa for coordinating my move/delivery so patiently & timely. Highly recommend.

Ilona B

17:08 17 May 20

Hands down the best washer and dryer rental company. The installation is super quick and easy and the workers are always very kind and informative. The company is very fast at responding to any questions or needs you may have.

Emily Henninger

21:12 03 Jun 20

I did not end up using their service because my gf bought a washer and dryer last minute. Prior to her buying the appliances I had set up service and delivery with Quack rentals. When my gf informed me about her purchase I literally had to cancel with Quack last minute, but let me say that Amanda was extremely attentive and helpful throughout this whole process. Customer service is exceptional here and if I had not bought my own appliances I would have definitely done business with them.

Ms10

15:40 09 Jul 20

I rented a washer and dryer from them and they were excellent. Their we very professional and exceeded my expectations. I strongly recommend them.

Dan H

20:17 02 Jul 20

I did business with Quack Rentals for 4+ years! I had been looking for a washer and dryer when I was pregnant so I didn't have to waddle to my apartment's laundromat in the summer. The drop off was seamless, I got a text and they came out the next day. All the drivers I came in contact with were friendly and treated my home with respect. They have given me the best experience with a company. Communication with Bonnie and Amanda was always so fast and I appreciated being able to talk to them directly and not having to fight or wait for a response. I only had to send back my units because I purchased a new home with a set provided.

Ashley Amaro

21:17 09 Sep 20

Quackrentals scheduled my delivery super fast! Even came earlier than was expected. So instead of waiting all day for someone to show up, they called and said they could come EARLY. Mustavo was so nice and helpful. He did everything to help me get my washer and dryer in place. He showed me they worked and talked to me about how to maintain good use of them. He was really a nice guy! Def recommending this place to family and friends.

Ynocencia Guajardo

16:41 27 Aug 20

Small, local business that deserves your patronage! Drop off and pick up was super easy! Prices are reasonable and better than any other company I’ve seen. The staff always gave great energy and went above and beyond. If you get to meet Dan, you’ll see what I mean. 100 percent recommend!

Nat

16:59 24 Apr 21

Service is amazing!!! They are fast, friendly and extremely helpful!! The technician was very helpful and nice and Amanda was able to get everything delivered 4 days before my originally quoted date! I am so impressed and would recommend them to anyone!!! The price is also fantastic! 10/10

Cristina Diaz

19:15 23 Apr 21

My family recently ordered a stand up freezer and not only did we get fast service - like next day, they offered to haul off our old one once we got everything transferred over. Paid a good and fair price as well as had a great salesman. Overall happy with Quack and would buy there again!

Tracey Dicks

23:53 26 Mar 21

1st time ever using this service and they were great! I was very impressed with the washer I am renting and Marco had very good customer service interaction with me. He was very informative and very careful with setting up the washer. They brought the washer before the expected delivery date, which I am sooo thankful! I have already recommended them to my fellow co-workers! THANKS QUACK!!

Paulette Ramirez

15:01 11 Apr 21

An easy and Great process, one of the best communication, I experienced. Per my appointment, Mustafa was quite punctual, and very professional. Gave me a quick tutorial on how to use, should me there was no leaks and any problems with both washer and dryer. Not to mention how he brought both washer and dryers to the second floor of my town home by his self without any problems was quite amazing.. Thank you guys!

Clarissa R.

19:17 18 Mar 21

Wonderful service. Super easy to schedule and the price is really good. Highly recommend it. Eric installed the washer and dryer super fast and gave me all the recommendations need it.

Pablo Vicaria

19:01 08 Jul 21

I wish everything was this easy. The application and delivery process is super simple. Mustafa the delivery guy was on time and had everything set up in minutes. The machines are an excellent condition. I am impressed.

Megan Wofford

18:10 08 Jul 21

Great service with Amanda & Bonnie. Great interactions with the two guys who delivered & picked up the equipment. I only used them for 3 1/2 months, but overall a great experience. Yes the equipment may be old, but it works and gets the job done for a good price. Go use Quack Rentals!

Jacob Laffey

16:13 09 Aug 21

QR truly stands by there appliances. The customer service is top notch. Literally I called for a service call and was scheduled immediately. Eric showed up asked questions to determine the problem. Replaced my machine then showed me how to use it for best experience. I was so grateful for his professionalism. My A/C had gone out! He never complained. I have used them the entire time I have been i. San Antonio . Great company, outstanding service

Hermajesty Queendiva

18:04 31 Jul 21

Absolutely great service! When I called in the lady on the line was very professional and helpful in helping me decided if a rental was right for me. I am planning on purchasing a set in a few months, so for the cost and service of Quack it made sense to rent for a few months. I had Eric help me out. He called me 45 min before to let me know he was on the way, came by at the time he said, got things hooked up and tested and 30 min later we were good! He also went out of his way to give me some tips and suggestions as well as some options for parts I would need in the future. You rock man!

Kenneth Perry

16:17 31 Jul 21

Service really awesome. Quick and easy. Tony is the worker who came out and made the delivery. He was professional and polite and friendly. He was in and out. Didn't take longer than 30 min at the most. They even took my old dryer, no hassle no charge. I definitely recommend using their services.

Roland

15:37 26 Jul 22

Anthony was an awesome installation tech! His customer service and performance was exceptional. He is very knowledgeable at what he does. He showed me how to use the machines and all the different settings. Not being from San Antonio, I was joking with him that there’s not much hospitality here. But Anthony definitely proved otherwise! He was very professional, nice and friendly!

Jerin Aranda

16:53 11 Aug 22

Thank you Anthony and Bonnie for being quick and efficient in setting up the washer and dryer. Anthony is a fast and professional installer offer good instructions and care for the customers. Bonnie is also amazing at communicating with the customer on the details as well as being prompt in getting the appliances. Very receptive to customer’s needs and requests. Thank you Bonnie and Anthony for the great service.. will refer y’all to friends and look forward to conducting business again. God bless…

DaD Autism Support Team Javier Saenz

18:30 30 Aug 22

We have been using Quack Rentals for a few months now and every time we have an issue they are very quick to come out and fix it and are always very nice and respectful. Anthony came out today and assisted us with our dryer and he was able to find out the reason we have been having so many issues with our dryer is because the electrical outlet in our garage is not set as high as it’s supposed to be so our dryer can’t heat up fully. So now we know how to get it fixed. That’s just amazing customer service and really going above and beyond for his customer. Definitely would recommend using Quack Rentals!

Clarissa Gray

20:37 22 Jun 22

First time using the service for renting a washer and dryer and I'm happy with the service. Starting with Amanda in customer service and the delivery guys, I want to mention that I had a little situation with the washer and dryer and I contacted Amanda and she scheduled me right away to get a service the next day. Today, Anthony came to check the washer and dryer and he replaced it, he was very professional, polite and nice. He provided an excellent service, he verified that everything was working well before he left. I would recommend again.

M D

23:09 02 Aug 22

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